Catering and Small Group Sales Manager

CATERING & SMALL GROUP SALES MANAGER

Are you interested in working for the #1 Large Company in the Colorado Top Work Places Award AND voted the #1 Ski Resort in Colorado by Travel & Leisure? If so, join our team at Viceroy Snowmass, managed by East West Hospitality!

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is “Do the Right Thing” – Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. We believe in doing the right thing for each other and for our community. That starts by living true to our core value and embracing diversity. These principles are always top of mind and are never in question. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful hospitality career. We ensure that your employee experience is just as rewarding as our guest experience. 

Summary:    

Secure and service event business from our small group, wedding and social market segments through active and effective promotion, solicitation, and prospecting, while maintaining Viceroy standards and maximizing revenue/profit potential.

Location: Viceroy Snowmass - Snowmass Village, CO

Start Date: ASAP

Employment Type: Full Time, Year Round

Schedule: Flexible schedule, some nights, weekends, and holidays required

Pay Rate:

Benefits & Perks:

• Health Insurance - Choose from two plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• Ski Pass or Equivalent Bonus “Winter Season” only
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $500 Colleagues Referral Program
• Employee Assistance Program

Education: College degree preferred

Experience: 3-5 years previous catering sales experience and a minimum 3 years of wedding sales and servicing

Systems:     Proficient in Delphi/SalesForce, Social Tables, Microsoft Office (Word, Excel, PowerPoint, Outlook) and the ability to utilize the Internet

Requirements:

• Exceptionally strong ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience and professionalism.

• Strong selling and interpersonal skills, high level of creativity and attention to detail.
• Ability to handle multiple tasks and make decisions in a fast-paced, client driven environment.
• Track record of developing long term relationships and contacts.
• Ability to quickly evaluate alternatives and decide on a plan of action in the face of challenges.
• Ability to work under pressure and deal with stressful situations during busy periods.

Essential Functions:

• Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving quarterly sales goals.
• Maintain an active trace/follow-up system on all inquiries and personal sales calls.
• Responsible for booking and handling all group inquiries of 20 rooms or less.
• Responsible for booking and handling any large restaurant reservations in our private dining room for parties of 10 to 25 people that require a banquet event order.
• Conduct property tours and entertain planners of meetings, social events, and weddings.
• Execution of internal communication, including but not limited to: banquet event orders and group resumes.

• Develop menus and agendas, ensure banquet event orders are issued, and complete all pertinent correspondence with outside vendors to finalize events.
• Maintain current information and monitor local and industry booking trends.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not limited to: Morning Manager Meeting, Morning Event Sales Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Menu Tastings, and Planning Visits.
• Collaborate in team strategy to ensure proper utilization of function space to yield maximum revenues.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
• Prepare monthly booking reports.
• Keep Directors of Catering and Group Sales promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.
• Supervise the execution of banquet events. Review all function space with banquet manager.
• Ensure satisfaction of client at the outset of all events.
• Ensure accuracy of Banquet Checks and provide bill review on completion of event.
• Finalize billing and payment details between the client and Accounting Group Manager.
• Comply with Viceroy and East West standards for sales and marketing, while working harmoniously and professionally with co-workers.

Non-Essential Functions:

• Assist Banquet team as required, particularly during large group movements. 
• Assist with all guest inquiries within the Sales/Event Sales/Group Services Department, including assistance with high telephone volume and walk-in site tours.
• Perform other tasks or projects as assigned by hotel management.
• Be fully versed in the facilities and capabilities of the resort’s competitive set.
• Maintain a presence in the community through involvement with industry associations.
• Assist in developing and executing projects for assigned market areas to increase catering activity, volume, and revenue.

Environment: Physical Job Requirements (for essential functions only)

• Occasional Lifting/Pushing/Pulling/Carrying Required, occasional lifting of 10-20 pounds.
• Occasional Bending/Kneeling Required, frequently during events.
• Mobility – Stationary Position, sitting: over half the day. Standing and walking up to 4-5 hours per day performing normal tours of property and overseeing functions.
• Continuous Standing, standing and walking up to 4-5 hours per day performing normal tours of property and overseeing functions.
• Climbing: stairs – up to approx. 25 steps. Ladders – not required, standing and walking up to 4-5 hours per day performing normal tours of property, including one flight of stairs while overseeing functions.
• Driving, occasional need to attend offsite events.
• Work environment: 90% inside, 10% outside.
• Vision, Critical – In-person communication with event planners and guests; and heavy computer use.
• Speech, Critical – Phone and in-person communication with event planners and guests.
• Literacy, Critical – Heavy dependency on reading skills, along with communication with guests and suppliers.

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at eastwest.com.

East West Hospitality is an equal opportunity employer and participates in E-verify.

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each and every guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.