Seasonal Part Time - Snapdragon Stadium Club Supervisor

SUMMARY:

Manages the overall operation of a premium club at Snapdragon Stadium.   

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OPERATIONS

• Ability to multi-task and prioritize in a deadline-oriented environment.

• Manage daily responsibilities of all club premium employees to include side-work, sanitation, and timecards.

• Set-up and breakdown for all clubs including space layout, equipment load-in and staff assignments.

• Oversees Front of House (FOH) and Back of House (BOH) operations, and ensures all clubs are activating at the highest level.

• Responsible for the inventory of equipment, small wares, disposables, and beverages.

• Plans and prepares event schedules and assigns employees to specific duties and tasks.

• Ensures that all equipment is in proper operational condition and is cleaned on a regular basis.

• Monitors and ensures compliance for proper inspections, handling, and storage for all inventories of food, supplies, linens, and equipment; establishes security/internal controls and sanitation.  Ensures all unit audit results score “exceed standards.”

• Responsible for ensuring continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.

• Other duties as assigned.

STAFFING & DEVELOPMENT

• Provide supervision, leadership, training, and development of staff including but not limited to club supervisors, club servers/staff, in-seat servers/runners, and in-seat pantry staff.   

• Completes and maintains ServSafe Managers certification & ServSafe Alcohol certification.

GUEST SERVICES

• Build and maintain strong relationships with premium ticket holders.

• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership and management skills.

• Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, Spectra management and University

• Personnel daily adjustments to load lists and itineraries based on customer needs and informs Senior Club Manager of any customer issues or complaints. 

• Addresses complaints and resolves problems.

• Holds the team accountable to steps of service to deliver great guest service and responds and assists in any departmental guest service issue.

• Manage special dietary needs.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

At least one year of supervisory experience; or equivalent combination of education and experience.  Stadium/ Premium club level experience preferred.  Food and beverage knowledge required.   Cash handling / point of sale experience preferred. Ability to work flexible hours (evenings, weekends, holidays). 

Strong communications, customer service, detailed orientation and computer literacy are required.

Food Handler certificate from the County of San Diego and valid California state driver’s license are required.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

LANGUAGE SKILLS: 

Must be able to read, write and understand English.  Second language abilities in Spanish are helpful but not required.  Requires the ability to follow verbal and written instructions, guidelines, and objectives. Requires the ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals.  Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means.  Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management, and employees of the organization.

MATHEMATICAL SKILLS: 

Requires the ability to calculate figures and amounts such as probability and statistical inference.  Requires the ability to prepare and analyze numerical figures, create, and interpret spreadsheets. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.  Must be able to read and interpret financial data. 

REASONING ABILITY: 

Ability to define problems, collect data, establish facts, draw valid conclusions, and develop solutions/strategies.  Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables.  Requires good analytical, quantitative skills, organizational and management skills.

MANUAL DEXTERITY:

Must be able to utilize a computer.  Requires the ability to use a variety of office machines and equipment.

PHYSICAL COMMUNICATION: 

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.

PHYSICAL DEMANDS:  

Must be able to operate food service equipment (to include but not limited to) slicers, mixers, knives, ovens, and steamers and office equipment such as computers, copy machines, and fax machines.  Must be able to move, lift or carry heavy objects or materials up to 50 pounds.

WORKING CONDITIONS AND HAZARDS

Work is regularly performed in a traditional office setting with occasional travel to work site for project management and inspections.  There may be exposure to food fumes or airborne particles.  The employee occasionally works near moving mechanical parts and may be exposed to humid and hot conditions as well as cleaning chemicals.

BACKGROUND CHECK INFORMATION: 

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd. 

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses. 

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check. 

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

Aztec Shops is committed to providing equal employment opportunity (EEO) decisions solely upon an individual's qualifications relating to the requirements of the position for which the individual is being considered, in regards to recruiting, hiring, training, transferring and promoting the best qualified persons for all jobs without regard to ancestry, age, color, disability, genetic information, gender, gender identity, gender expression hair style or texture associated with race, marital status, medical condition (genetic characteristics (GINA) , cancer or a record or history of cancer), national origin, race, religion (religious dress/grooming practices), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions, reproductive choices), sexual orientation, military or veteran status, victimization of domestic violence (includes sexual assault, and/or stalking),or any other categories protected by law. Aztec Shops ensures that this applies to all personnel actions such as compensation, benefits, transfers, layoffs, company-sponsored training, promotions, terminations and disciplinary actions.

Aztec Shops, Ltd. is also committed to promoting a diverse, equitable and inclusive workplace culture. Our organization embraces the many dimensions of diversity that make individuals unique and harness a variety of perspectives in order to create better outcomes that will benefit everyone.