Case Manager

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Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Benefits:

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU

Compensation Range: $22/hr - $24/hr commensurate with experience

Overview:
Scatter-site Health and Housing Project (SHIP) is seeking a Residential Case Manager to assist with in-home support services to Singles and families aimed to promote independent living within a supportive housing program by providing intensive case management services. Case Manager will assist residents with entitlements, provides ongoing counseling support, monitor health and wellness and make appropriate referrals, both internally and externally, as needed. The purpose of this position is to promote independent living within a supportive housing program by providing intensive case management services aimed at developing and enhancing skills of clients in various aspects of their life and assisting clients to be ready for permanent independent housing upon graduation from our program.

Responsibilities:

• Manages and maintains a caseload of 24 individuals
• Maintains program in contractual compliance by completing individualized treatment plans, assessments, progress notes and other required assessment tools on time and keeps all information confidential.
• Adheres to the provision of service deliveries required in the contracts.
• Submits required reports on time.
• Conducts housing meetings among clients who share an apartment.
• Keeps regular contact with clients including required monthly home visit.
• Maintains agency standards and contractual mandates by following policies and procedures.
• Monitor medical conditions, including viral suppression; of residents and make appropriate referrals, as needed.
• Help new residents move into their apartments, including apartment set-up.
• Provide referrals and follow-ups when necessary for substance use, nutrition, clothing, mental health, and dental; said referrals should be internal whenever practical and external as needed.
• Maintains orderly and organized charts.
• Provides accompaniments to client.
• Provides crisis intervention and mediations as necessary.
• Provides backup to other case managers when necessary.
• Provides care coordination to health, mental health, and substance abuse services by utilizing internal and external resources in order to meet the various needs of clients who were chronically homeless.
• Coordinates multiple enrollments of clients in other Bailey House/ Housing Works programs.
• Obtains updated medical and mental health documentations for each client.
• Assists clients with budgeting, shopping, counseling regarding rent arrears, providing ADL training, and providing orientation to new clients with a program structure.
• Attends weekly supervision, team meetings, and trainings.
• The incumbent is expected to come to supervision prepared with an agenda to discuss casework challenges and successes.
• Travels via the use of mass transit with clients or by themselves in the service of clients.
• Maintains good communication skills to advocate on behalf of clients.
• Contributes to team effort by accomplishing related results as needed.
• Participates in the planning and execution of client activities as determined by program administrators.
• Maintains agency/program operations and workflow.
• Follows agency policies and procedures
• Attend and participate in weekly supervision regularly, program meetings, and agency and/or funder trainings.
• Maintain professional and technical knowledge.
• Understands and complies with agency guidelines.

• BA in relevant field or BSW with adherence to ethical standards of the social work profession or High School diploma and at least 3 years of experience in working with chronically homeless and mental health population.
• Experience in working with people affected by mental health and/or other chronic conditions.
• Experience working from trauma-informed care lens.
• At least three years (3) of case management or related experience in housing program operations.
• Proficient in use of electronic health record such as Eicare; ECW, HMIS Microsoft Office (Word, Outlook, Excel).
• Must possess excellent organizational and time management skills
• Must possess excellent interpersonal skills and be able to work utilizing a team approach.
• Bilingual English/Spanish preferred.