Crisis Interventionist I

Pay is determined by relevant experience, work history, education and internal equities. As part of our Diversity, Equity, and Inclusion practices, MHMR offers the maximum compensation for candidates based on their experience, education and internal equities of the agency. This practice removes biases in compensation and assist hires and/or promotions on pay equity in their appropriate position(s) at MHMR.

The average rate for this position is… 24.04

I) Job Purpose

The position of Crisis Interventionist I serves to actively resolve emergencies and crises for persons being

served by MHMR Tarrant as well as any applicable contracted entities and community partners. Crisis

Interventionist I provide services to individuals in the community and residential settings. This position

is meant to aid individuals of all ages to mitigate crises in a trauma-informed and least restrictive manner.

II) Essential Functions

A) Assess and determine which services best meet ongoing needs and help track the progress toward recovery goals.

B) Coordinate emergency and case management services with community partners, including law enforcement, as applicable and ensure the appropriate continuity of care and crisis follow-up are completed.

C) Exercise appropriate clinical judgment to mitigate crises for persons served by MHMR Tarrant and any applicable contracted entities and community partners in accordance with clinical supervision and agency training.

D) Complete all clinical documentation within instructed time intervals and agency parameters.

E) Provide support and reassurance to other programs within Crisis Services when needed.

F) Performance standards are performed as applicable with MHMR’s We CARE values “We Connect People in Our Community. We Provide Access to Services. We Link People to Resources. We Empower People.”

G) Performs other job duties or responsibilities as requested or assigned.

III) Knowledge of Laws, Regulations, Policies/Procedures, Skills, and Abilities

A) Ability to communicate effectively in both written and oral forms.

B) Knowledge of mental health assessment techniques.

C) Working knowledge of psychopathology and DSM V classes of major mental illness.

D) Knowledge of the principles of Crisis Intervention.

E) High level of advocacy/arbitration/negotiation/conflict resolution skills.

F) Ability to think clearly under pressure and to perform effectively in high stress situations.

G) Knowledge of community resources and demonstrated skill in making productive person-centered referrals.

H) Ability to maintain clear and concise documentation.

I) Ability to organize work independently.

J) Ability to work independently without or with limited supervision

K) Ability to work flexible hours including evenings and weekends and holidays.

L) Attend all necessary meetings at designated time intervals.

M) Attend and maintain all agency required trainings and refresher courses.

IV) Internal & External Customer Service

A) This position requires extensive internal and external contacts with persons served, family members, significant others, internal staff, external staff, service providers and practitioners, and community partners. The employee accomplishes communication with exceptional written and verbal skills by answering phone calls and emails in a timely fashion as defined by program needs as well as conducting themselves professionally in all interactions.

V) Travel

A) Adhere to MHMR Mileage and Travel reimbursement policy and any other aspect regarding travel.

I) Equipment Used

A) Utilized as required for position.  

VII) Minimum Qualifications

A) Minimum Education: Bachelor’s degree

B) Defined Education: Health or Human Services

C) Preferences: Bilingual; Crisis Services Experience

D) Substitutions: Bachelor's degree with at least 30 hours of behavioral health coursework

E) Years’ Experience: None

F) Defined Experience: None

G) License/Certifications: Valid Texas Driver’s License, Eligible to obtain Qualified Mental Health Professional (QMHP-CS) certification.

H) Special Courses: None

I) Supervisory Experience: None

VIII) Agency Requirements

A) All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their department as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.

B) This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and/or the Division/Director.

C) Assigned work hours may change as the needs of the agency change.

D) The Functional Title of this position may change as the needs of the agency change.

E) All work will be completed within the scheduled work hours. All non-exempt (hourly) employees are expected to clock in and clock out for each work shift, no work should be done off the clock.

F) MHMR reserves the right to change, add to or eliminate positions as it deems appropriate. 

G) Employment is at will, as well as agency needs may change.

H) Agency dress code is to be followed at all times.

I) Physical on-site presence, including regular attendance and punctuality, is an essential function of this position. Any changes or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.

Lifting requirements 15-25#

Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:

• Comprehensive healthcare options (Medical, Dental, and Vision)

• Life insurance and additional supplemental accident and hospitalization plans

• 401a match and 457 deferred compensation plans

• Paid vacation and holidays; varied flexible work environment locations

• Annual tuition reimbursement program

• Student Loan Forgiveness

• Professional development programs and training

• And more…..

Insurance eligibility:

• Full time employees begin 1st of the month following hire date

• Market driven positions (full time or part time) begin immediately after hire date

• Select part time market driven positions are eligible for most insurance plans

• Substitute status jobs are not eligible for benefits

For more information, click https://www.mhmrtarrant.org/benefits/

Additional Information
*MHMR of Tarrant County (“MHMR”) and its affiliates and subsidiaries have an internal recruiting department. MHMR may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters herein after referred to collectively as “Recruiters"). Recruiters are hereby specifically directed NOT to contact MHMR employees directly in an attempt to present candidates – MHMR recruiting team or other authorized MHMR personnel must present ALL candidates to hiring managers. For more information please visit our website www.mhmrtc.org