General Manager

Are you looking for the next step in your hospitality management career? Do you have 3-5 years of progressive experience leading, inspiring and developing your team at a full-service hotel? Consider joining our team as the General Manager at The Charter in Beaver Creek!

The General Manager is responsible for using exceptional leadership skills to lead a team of engaged professionals.  This position will facilitate the culture of East West Hospitality by building enduring relationships with all of its stakeholders.  The GM is responsible for the overall operations including Association and Rental Program including front office, engineering and housekeeping.  They will cultivate and maintain genuine relationships that result in exceptional guest and employee experiences.  This role also works closely with the finance, sales & marketing, owner services and human resources teams. This resort executive must utilize an effective, collaborative and transparent communication style to liaise with ownership, management company and individual owners within the resort. 

If you have a passion for coaching and mentoring, can effectively facilitate and present at board meetings, and have a desire to provide structure and maintain excellent standards for a hotel operations team, we would love to meet you!

Responsibilities Include:

• Oversee daily operations to ensure a positive guest and owner experience by coordinating various departments effectively (Supports - but does not directly oversee - The Charter's Food and Beverage operation). Assist department managers in decision-making and goal-setting, monitoring progress regularly. Develop and uphold clear operating standards for all departments to meet or exceed industry standards.
• Support the Accounting Team in executing all financial tasks accurately and timely, including budgeting and reporting to the Board of Managers and Owners. 
• Coordinate with contractors and service providers to ensure property projects align with the Board's directives.
• Facilitate meetings for the Board of Directors and homeowners, serving as an informational resource and overseeing strategic decision-making. Maintain compliance with Association Governing Documents and Policies, Rules, and Regulations.
• Create and manage an after-hours Manager on Call program to respond to emergencies and ensure safety protocols are in place.

Location: The Charter, Beaver Creek, CO

Start Date: ASAP

Employment Type: Full Time, Year Round

Pay: $115,000-$135,000 depending on experience

Schedule: Monday - Friday 8am - 5pm, plus other times as needed

• 3+ years experience directly managing guest service, staff, and departmental expenses
• 5+ years of direct hospitality experience
• Ability to read, analyze, and interpret common financial reports, and legal documents.
• Proficient in property management systems, email, MS Office suite and social media.

Benefits & Perks:

On-site parking in Beaver Creek! EPIC Merchant pass or end of season bonus equivalent (dependent on start date); Health Insurance – Choose from three plans! Dental and Vision - Two plans available; 50% off 30-day ECO Bus pass; Voluntary Benefit Coverages; Life Insurance; 401(K) Plan with discretionary employer match; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.

Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world’s favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.