Membership Sales Consultant
Job Description
New York Sports Clubs and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff.
Our mission is to “Make Today Matter”. We work with passion and integrity, and we always treat others with appreciation and respect. We are a diverse community committed to being better today than we were yesterday, and better tomorrow than we were today. The New York Sports Clubs and our family of brands community is bonded by a common vision with the objective of being the employer destination of choice and strongest fitness brand. Our purpose is to help others be their best. We achieve this through our Five Agreements: Be welcoming, Listen with care, Learn from failure, Celebrate success, and Make excellence a habit every day.
RESPONSIBILITIES
The Membership Consultant’s primary responsibility is to sell memberships and build their business to achieve personal and club sales and net member gain goals. Additional responsibilities include servicing the member after enrollment with the objective to improve the member experience. This would include setting a Fitness Orientations to ensure fitness engagement and checking in with them regularly to ensure they are accomplishing their fitness goals. The Membership Consultant will consistently participate in business building activities such as call drives, outreach and in-club referral producing activities.
- Continuously modeling and promoting the NYSC and our family of brands mission, mission statement, and values with pride and integrity.
- Ability to perform tasks in line with creating a legendary member experience including but not limited to making prospect phone calls, assist members with questions, and generating leads for the club.
- Understand and adhering to all NYSC and our family of brands documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
- Bringing a positive attitude that will cultivate a productive and professional environment.
- Partnering with all departments to ensure high levels of customer service and a consistently clean club.
- Be punctual and arrive ready to work for your scheduled shift.
- Be proactive with an energetic work pace.
- Being responsive to member feedback, complaints and escalating issues to club management as necessary.
- Proactively seeking ways to positively influence the member experience and address member/guest feedback.
- Determining prospect’s goals and motivation through a thorough Needs Analysis.
- Being knowledgeable of all products and programs and building value in NYSC and our family of brands’ services.
- Actively engage in MC Production Meeting and Team Meeting on a daily basis.
- Complete Daily Action Plan at the beginning of each shift.
- Minimum of 120 calls (dials) per day per club or at the discretion of the Business Leader.
- Generate a minimum of 20 leads, 20 contacts, 6 appointments, 4 show, 2 sales and 3 POS referrals per shift.
- Actively use current CRM to ensure effective lead tracking.
- Maintain a 40% Fitness Orientation booking rate at POS.
- Effectively communicate new promotions and services at point of contact, so that the new member gets the most out of their membership.
- Additional duties as assigned.
QUALIFICATIONS & EXPERIENCE
- Prior sales experience preferred but not required.
- Ability to handle rejection without allowing you it to affect your next opportunity.
- Ability to proficiently use our POS, membership, CRM systems, timekeeping any other computer programs required to meet the business needs of the customer and NYSC and our family of brands.
- Positive engaging personality and rapport builder.
- Passion for fitness.
- Team player with a competitive nature.
- Strong work ethic.
- Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g. picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.
- As mandated by state or local law, employees are required to obtain the COVID-19 vaccination as a mandatory condition of employment unless an exemption is granted by the company due to a sincerely held religious belief, disability or other medical condition.
SCHEDULING REQUIREMENTS
This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business. Team Members are required to work 3 out of the last 4 days of the month, with the last day of the month being mandatory. NYSC and our family of brands does not authorize vacation time in the months of January or September.