Sr. Assistant Store Manager

Job Description


Sr. Assistant Store Manager

Sr. Assistant Store Manager is to assist the Store Manager in managing the total store to maximize sales, Guest satisfaction, presentation and profitability and to minimize inventory shortage. To serve in the role of Store Manager at times when the Store Manager is not present.


  • Sales
    • Assist the Store Manager in achieving planned sales and profitability by effectively merchandising the store, exceeding Guest expectations, leading the store team and controlling expenses
    • Drive store’s Credit Applications, Magazine Subscriptions, Style Circle programs to achieve goals
    • Know sales goal, actual sales and trends to achieve and exceed plan
    • Ensure promotions are set and markdowns are taken in a timely, thorough, and accurate manner
    • Ensure proper execution and maximize productivity of key programs such as Tuxedo, Gift Card, and Gift Wrap
  • Guest Satisfaction/People
    • Ensure highest level of Guest Satisfaction is always provided
    • Ensure that the store is properly staffed by supporting recruitment of associates and active interviewing. Maintain a quality of work environment that encourages the retention and development of Associates
    • Coach associates by prioritizing and delegating daily work assignments, giving timely feedback and recognition for individual performance development
    • Assist in the writing performance appraisals for the individual development of associates
    • Implement and adhere to company’s Guest Satisfaction standards, and insist every Guest is acknowledged, thanked, and invited to return
    • Adhere to the guidelines of No Complaints Program to create a pleasant shopping experience for every Guest
    • Maintain a high level of personal motivation and integrity, setting an example for others
    • Ensure courteous and professional handling of returns
    • Provide training on a continuous basis using company training programs to ensure understanding and compliance of all associates
    • Communicate relevant information regarding job responsibilities, goals and company objectives to associates
    • Delegate and assign associate duties fairly and follow-up on assignments
    • Evaluate and provide feedback to assistant managers, supervisors, sales associates, beauty advisors and sales support associates
    • Ensure consistency, fairness and proper documentation to improve associates’ performance
    • Submit management work schedule to district manager on time and personally adhere to schedule as well as adhering to the weekly base schedule hours
  • Presentation
    • Maintain high level of merchandise presentation to company published standards and best practices
    • Ensure daily adherence to standards across all families of business (floor plans, adjacencies, density of merchandise flow, etc.)
    • React to all current direction and update merchandise presentation accordingly
    • Utilize visual tools to create exciting walls and windows per Quarterly Visual Merchandising instructions floor plans
  • Operations
    • Maintain and uphold standard of “Cleanest Store in Town” throughout the store including sales floor, bathrooms, fitting rooms, offices (Team One), wrap stations, associate break room, stockrooms, receiving and storage areas
    • Manage weekly/monthly payroll and non-payroll (electricity, supplies, etc.) expenses in line with budget and sales rate
    • Work with Store Manager and District Manager to develop and execute plans for store to improve profitability, greater productivity and efficiency
    • Count and record all store funds daily, prepare bank deposits, prepare cash drawer funds, verify totals and count receipts
  • Asset Protection
    • Protect store assets and hold shrink below Company’s shrink goal by ensuring all security policies and procedures are followed
    • Monitor fitting rooms and high risk areas of store
    • Comply with Store Operational Control Audit, Price Audit, Return Management and Fragrance Shrink Reduction initiatives
    • Ensure compliance with procedures for receiving, shipping, sorting, and processing freight
    • Ensure proper store opening and closing procedures are followed and that store is secure at time of closing
    • Ensure damages are completed according to procedure and shipping deadlines
    • Ensure retention of records and files as directed by procedures


  • Proven track record of supervision and development of hourly Associates in assigned area by training, mentoring, assigning duties and providing recognition to accomplish the company objectives
  • Manages associate relations and delivers appropriate resolution; in partnership with Store Manager and Human Resources Business Partner
  • Must be 18 years of age, or older
  • Associate degree or equivalent of retail management experience
  • Must provide open availability for scheduled work shifts as business needs dictate, including nights, weekends and holidays
  • Maintains confidentiality of store financial, sales and company information at all times
  • Ability to stand and continuously perform essential job functions for up to six hours
  • Available for relocation for future career opportunities is preferred


  • Must be able to read and evaluate merchandise presentations and other reports
  • Must be able to communicate effectively with Guests, associates, job applicants, etc.
  • Must be able to stand and walk continuously for up to 6 hours
  • Must be able to climb a utility ladder to reach shelves and walls that are as high as 9 feet
  • Must be able to bend down to handle and move merchandise and other objects
  • Must be able to grasp, lift and move objects weighing up to 25 lbs
  • Must be able to grasp and manipulate small objects, such as pricing or security tags; must be able to use a pen and/or a keyboard

Please note this job description is not a comprehensive listing of all expectations, activities, duties or responsibilities, which may change at any time, with or without notice. Stage is an Equal Opportunity Employer that is committed to a diverse and inclusive work environment.