Area Fitness Manager
Job Description
Are you our next Area Fitness Manager?
Do you have a passion and desire to help others live an active lifestyle? Do you genuinely care about connecting with others and being part of a team? If so, Town Sports International is looking for Area Fitness Managers to join our growing team. The Area Fitness Manager is responsible for overseeing the performance of their home location, as well as, the fitness departments across multiple locations and working closely with the team to exceed company expectations and goals.
Who are we?
Town Sports International is the largest gym chain in the Northeast region with more than 180 locations spanning numerous markets including locations in California, Florida and Puerto Rico. We operate under our local brands of New York Sports Clubs, Boston Sports Clubs, Washington Sports Clubs, Philadelphia Sports Clubs, Palm Beach Sports Clubs, Around the Clock Fitness, Lucille Roberts, Total Woman Gym + Spa, and LIV Fitness.
What do we do?
We are in the business of fitness results, positive change and personal connections. We achieve this through innovative programming, the latest equipment and a knowledgeable staff. More than this, we work with our members to provide a personalized roadmap to achieve specific fitness goals.
You will thrive in this role if you:
- Develop a robust and diverse fitness program by meeting and exceeding revenue targets.
- Recognize that success is a team effort.
- Have impeccable time management and organizational skills.
- Create strong cross functional relationships across club teams to drive fitness at point of sale.
- Develop empowered and knowledgeable teams through effective staffing strategies, performance coaching and career development.
- Handle member, client and employee issues in a positive and constructive way.
- Embrace stretch assignments and development opportunities for self and others.
- Model integrity, collaboration and a can-do attitude.
More about this role:
The Area Fitness Manager (AFM) acts as the Fitness Manager of their home club location while also supporting the club leaders for a small span of clubs. The AFM is responsible for the growth of the fitness departments in all clubs they oversee. Key Performance Indicators include sales, revenue, retention, Personal Training Membership (PTM) Net Gain and all aspects of the client/member experience. The AFM reports to a General Manager of their home club in partnership with the Fitness Director. The Area Fitness Manager role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results).
Requirements
Create the TSI Environment
Our profession empowers members and team members to achieve active lifestyles. Fitness has relevance through all aspects of life. We build positive relationships and sustain the organization’s culture by interacting with the highest level of integrity and communicating in a manner that reflects our brand.
Responsibilities include:
- Modeling and promoting our guiding principles through the Clubhouse Rules.
- Performs a Member Experience Walkthrough (MEW) daily.
- Reviewing and adhering to all TSI documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. and setting expectations around these documents and policies for all team members and club managers.
- Actively review client experience in home club and in clubs under span of control.
- Regularly engage with new and current members.
- Specifically work with club teams in home club and other locations under span of control to resolve issues pertaining to personal training services.
- Work with club team to build effective floor trainer schedules that drive the member experience.
- Create an action plan to get fitness team staffed within budget while still delivering member service standards.
- Able to execute basic operations in club such as how to resolve facilities issues, maintaining a clean facility and member inquiries.
- Once service issues are addressed, implement control measures to ensure that the same issues do not reoccur.
- Identify patterns of performance and coach club leaders to effectively change behavior.
- Create an action plan to improve results.
Build a High Performing Team
Inspires, motivates and develops a team to reach their fullest potential, contributing to the ultimate success of the organization. We constantly improve ourselves, our processes and our procedures to provide a meaningful experience in the gym. We are connected to our members, clients and each other.
Responsibilities include:
- Review and ensure that all team members are effectively developed.
- Ensure all team members have been properly onboarded
- Ensure that fitness team completes all educational requirements including classroom, in club and online training.
- Review staff performance on an on-going basis providing real time feedback to ensure the fitness team is performing at the highest levels.
- Engage in developmental and succession planning conversations with team members periodically to ensure the club has an adequate bench of talent to drive results and continuity of the fitness program.
- Actively address staffing issues working with club leaders to ensure that fitness team always stays appropriately staffed.
- Work with club leaders to hire and develop a bench of talent that can be exported to other clubs within the geography.
- Additional duties as assigned.
Achieve Measurable Results
Successfully and consistently exceeds goals that drive the member, employee and business categories of the organization; actions reflect a dedication to surpassing the expectations of both members and employees.
Responsibilities include:
- Review key fitness metrics and areas of focus with club leaders to support the development of action plans and activities that drive improvement in key metrics (for home club and clubs within their span).
- PT Revenue, PT Sales, PTM Net Gain and Small Group Training.
- Provide input on Group Exercise schedules and instructor performance. Actively partner with Group Exercise Director.
- PT staffing and progression.
- Identify new opportunities to help the club improve fitness revenue; trainer performance and programming.
- Coach the club leaders to drive improved results and fitness at point of sale.
- Lead/support all activities to ensure club is set up for the day to deliver on expected results
- Identify best practices and opportunities to drive improved results.
- Leverage local and community relationships to increase new member traffic and ultimately, active client penetration.
Required Skills and Experience
- 3+ years of management experience in a fitness club, including direct experience in profit and loss management, revenue generation and people management.
- Experience in a multi-unit setting preferred.
- Direct experience translating strategy into executable initiatives and action plans that drive results.
- Experience sourcing, recruiting, training, developing and retaining quality staff.
- Ability to travel between assigned club locations.
- Ability to proficiently use our POS, membership, CRM systems, timekeeping any other computer programs required to meet the business needs of the customer and TSI.
- Child & Adult AED/CPR certified.
- Prior experience analyzing Profit & Loss statements preferred.
- Current Personal Training Certification and AED/CPR certification required.
- BA or BS degree preferred.
- Physical demands include ability to lift up to 45 pounds with or without reasonable accommodations, walk through all areas of clubs, climbing stairs (where applicable), repetitive squatting, bending and lifting, restacking of weights, moving of equipment as necessary and ability to demonstrate other exercise movements as part of a personal fitness workout. The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.
Scheduling Requirements
Due to the nature of the business, Town Sports International has specific scheduling guidelines for this position.
- Team Members are required to work 3 out of the last 4 days of the month, with the last day of the month being mandatory.
- TSI does not authorize vacation time in the months of January or September.
- This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business.
- Able to work a fulltime flexible schedule that meets the needs to the business including mornings, evenings, holidays, weekends, 3 out of the last 4 days of each month.