Receptionist - SNF

Job Description


DUTIES AND RESPONSIBILITIES Greet and assist visitors, families, and residents; answer telephone, providing information and taking messages as required; open and distribute mail; type, file, stuff envelopes, and handle correspondence.
The person holding this position is delegated the responsibility for carrying out the assigned duties and responsibilities in accordance with current existing federal and state regulations and established company policies and procedures.
FUNCTIONS 1. Welcome residents, families, visitors, and staff in a professional and courteous manner. 2. Courteously and promptly determines nature of caller’s business and directs callers and visitors to the appropriate person, or takes messages (including all pertinent information) for the person called.  3. Operate telephone console to facilitate internal messages and telephone transfers.  Receive incoming telephone calls and places outgoing calls. 4. Provide answers to routine inquiries and other information as appropriate. 5. Maintain confidentially of information processed. 6. Express concern and compassion for families.  7. Escort people, if necessary, to resident rooms and other areas. 8. Type and file correspondence and other information forms and material. 9. Perform related duties as assigned or as the situation dictates.