Account Manager for Community Partnerships


Date Posted:
New York
United States of America



Position Overview

Title: Account Manager for Community Partnerships Position Status: Full-time, Non- Exempt Reports to: Regional Director of Community Partnerships Location: Assigned Regional Territory with 80% of time in the field Summary of Position: This position is responsible for identifying, cultivating, and developing long-term relationships with 25-50 referral sources/Community Partners, with the goal of recruiting clients in need and connecting clients to care.

The Account Manager will be skilled at listening and understanding their Community Partner’s priorities and creating value by responding with solutions and services. This position will act as a brand ambassador to uphold and advance the values, ethics, and knowledge of Housing Works’ mission and services with integrity.

This is an outreach role and as part of a high-performance team, the Account Manager is accountable to meet monthly targets and increase Housing Works’ client base to deliver quality care to those in need. The right candidate will be sensitive, flexible and responsive to gender, race, ethnicity, socioeconomic status, religion, age, sexual orientation or any special needs in their interactions with staff, clients and referral sources.


Essential Duties and Responsibilities: • Act as Housing Works Ambassador- Master product knowledge and outreach competencies and skills and represent Housing Works in a professional manner in the community & at networking events. • Master Product Knowledge- Understand Housing Works Programs and Services and be able to educate community partners about eligibility criteria, service offerings and referral process.

• Mapping and Territory Management- Map assigned territory and identify stakeholders; Develop territory plan that optimizes time management and effectively develops community partners within territory. • Managing Existing and New Accounts- Profile accounts and understand customer needs; Plan SMART Goals and create solutions to differentiate Housing Works and advance relationship; Effectively build multi-level relationships.

• Prospecting- Seek out leads and win new business. • Achieving Targets and Strategizing- Achieve targets by segmenting market and tailoring strategy by referral channel and build action plan accordingly. • Qualifying and Focusing- Apply criteria to prioritize and focus on high value accounts. • Salesforce Documentation and Reporting- Meet documentation requirements and use CRM to manage account portfolio.

• Communicating and Negotiating- Understand Referrer’s or clients’ value; Handle objections; Communicate with key Influencers and negotiate strategically and tactically. • Creating Value and Advancing Relationship- Deliver strategic solutions and achieve Triple WIN!; Provide follow up to advance relationship. • Teamwork- Actively participate in Community Partnerships team, as well as teamwork with operations. • Customer Service- Provide excellent internal and external customer service in order to create an excellent customer experience for referrers and clients.

• Connecting Clients to Care- Gain agreement to connect clients to Housing Works and assess needs to match client to additional service lines. • Manages with metrics- Record and track daily and monthly activity and results; Understand account trends and provide weekly reports.

• Provide educational workshops and presentations- Develop/ deliver effective presentations and engage participants in a valuable dialogue in order to advance relationship with Housing Works • Achieves performance standards- Meet performance standards based on program specifications including call reach and visit frequency and required documentation.

Minimum Requirements


Educational Requirements

Minimum Education/Experience Required: • Bachelor’s Degree (in the following areas Social Work, Psychology, Business Administration or Human Services) with a minimum of 1-year experience in related fields. • Developed knowledge of social services organizations and community outreach efforts. Work experience in outreach, sales and business development is a plus. • Personal qualities of empathy, integrity, and a sense of responsibility and urgency. • Valid driver’s license preferred. PHYSICAL DEMANDS/WORKING CONDITIONS: • Must be able to remain in stationary position 50% of time.

Frequently move about inside the office to access file cabinets, paperwork, office machinery, retrieve patients from waiting area, conduct groups etc. • Frequently stoops, bends, or reach to access files or retrieve other documents. • Constantly operates a computer and other office productivity machinery such as calculator, copy machine and computer printer. • Frequently communicates (exchanges information, converse with, express oneself to) with subordinates, vendors, supervisors, community at large, clients regarding treatment, management, incidents, reporting, advertise services.

• Must be able to determine accuracy of reports (figures, balances, documentation such as case notes) perceive risk, discern agitation of clients and deescalate any situation, judge, observe and assess situations germane to residence/case management operations. • Excellent verbal and written communications skills; articulation and instruction of policy procedure and practice. • Frequently exchange information in communication with individuals who are agitated, confrontational or difficult patients and staff from a variety of socio-economic, cultural and religious background. • Occasionally move, position or put files weighing up to 10lbs.

• Occasionally required to traverse public transportation in order to attend meetings, give presentations or meet with clients in community. • Noise level is moderate. • In the office 20% of the time. The essential functions of this position may not be performed remotely. Must operate computer, cell phone or other technology to determine appropriate response to supervisor, co-workers, clients, community partners and other external care providers. • Occasional to frequent exposure to inclement weather when conducting field work. • Frequently travels to unsafe neighborhoods.

• Occasional to frequent exposure to patients with infectious diseases. The physical requirements described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made, whenever possible, to enable individuals with disabilities to perform the essential functions. Additional Skills: • Accountable/Results-Oriented. • Highly efficient/organized. • Ability to work in a team setting. • Takes initiative and has a positive attitude. • Ability to multi-task and work well under pressure.

• Ability to organize events. • Excellent oral and written communication skills. • Skilled at creating effective presentations and engaging participants in a valuable dialogue.

• Demonstrated ability in problem solving and negotiation. • Ability to tailor Housing Works services to needs of clients. HIPAA Incumbent will have access to PHI during his/her work activities. Incumbent will use this information to conduct groups and provide case management that will occur during the patient’s visits with the provider and to ensure core services and implementation of the care plan occurs. ALL HIPAA, corporate compliance, and SAMHSA guidelines must always be maintained and kept

Salary: $50,000k

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU.