Intake Supervisor


Date Posted:
Job Code:
57 Willoughby St 2nd Fl
United States of America



It is the responsibility of the Intake Supervisor to manage a team of Intake Coordinators ensuring adherence to policies, procedures, drive positive and measurable outcomes. Intake Coordinators are responsible for enrolling members at internal and external healthcare settings. The Integration Manager is an exciting opportunity to build relationships with external medical providers/hospitals and assist in creating strategies to drive program growth and expansion for Housing Works integrated care management services.

Provides direct leadership and management for the Intake Coordinator team.  · Collects, monitors, and analyzes enrollment operations performance data relative to established goals and metrics to identify potential risks and/or areas of opportunity and prepares action plans for improvement. Oversees and manages daily reporting dashboards and follows up with intake staff and Senior Leadership as necessary. · Manage productivity based on department metrics to ensure workloads are being handled in an efficient and productive manner. · Support the administrative needs of Intake Coordinators and prescreening members for Health Home and Health Home Plus eligibility. · Processing intakes and review for completeness and accuracy. · Performs other duties as requested.

Minimum Requirements

  • Master’s degree Human Services or related field preferred
  • Experience in marketing healthcare related products to consumers.
  • Minimum of 2 years experience in medical clinic setting.
  • Supervisory experience is required
  • Computer literacy, including Microsoft Office

Salary: $55-60k 

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.