Shuttle Dispatcher


Date Posted:
Job Code:
HB Shuttle
2301 North Highland Ave
Los Angeles
United States of America



The Shuttle Lot Dispatcher, reporting to the Assistant Transit Manger, manages all operational needs and services for each shuttle lot

Position Elements:

  • Manage assigned shuttle lot location.
    • Duties include but are not limited to the following: coordinate with security staff; understanding the placement of signs, cones, and barricades to reserve and protect bus parking spaces if needed
  • Maintain ridership information for each departure and relay to supervisor in timely fashion, including maintaining written records, as well as data entry in tablets
  • Act as the LA Phil liaison to bus operators for assigned shuttle lot location
  • Help at the end of the show to load patrons for return trip to each shuttle lot
  • Keep accurate time records and abide by the meal and rest period policy
  • Assist other departments when necessary and as directed by a supervisor
  • Respond to a wide range of customer service issues with sensitivity and care
  • Wear a reflective vest when applicable


Minimum Requirements

  • Must be 18 years or older
  • Existing knowledge of or the ability to quickly learn the following:
    • Shuttle routes and departure/return information
    • Parking policies and procedures
    • The greater Los Angeles area
    • System for ticket purchase
    • Layout of venue and grounds
  • Ability to:
    • Work outside
    • Bend, stand and walk/run (including hilly terrain and stairs) for up to duration of entire work shift
    • Lift and carry up to 25 pounds
    • Sit for up to a couple of hours at a time during work shift

COVID Workplace Safety Requirements

This position will require you to interact with employees, patrons, vendors and others who may or may not be vaccinated or recently tested. You will be required to wear personal protection equipment (PPE) required by the LA County Department of Public Health protocols and the LA Phil.  You agree to comply at all times with the LA Phil’s COVID-19 Prevention Plan, including testing and vaccination requirements.


The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.