JOB SUMMARY: The Patient Care Coordinator Supervisor combines knowledge of dental practice and dental education with employee management and administrative skills. The Supervisor oversees the Patient Care Coordinators (PCC’s) and is responsible for maintaining a high standard of patient care that runs smoothly and efficiently while staying within budget.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES: 

• Maintain the vision of the LECOM SDM so to educate dental students and provide quality patient care;
• Oversee all scheduling, patient relations, patient payments, adherence to policies and procedures, and supervision of PCC’s and their duties;
• Management of PCC’s in the clinical areas, as well as, provide coverage as a PCC to the practice when needed;
• Participate in hiring of PCC’s, assign duties/group practice, orient and train new PCC’s;
• Monitor timekeeping for PCC’s, complete performance evaluations and progressive discipline forms;
• Assist in development and implementation of training programs as needed for PCC’s;
• Instruct and oversee PCC’s on axiUm scheduling and producing daily reports;
• Coordinate inventory level needs of clinics with the Dispensary Supervisor;
• Work with PCC’s to problem-solve daily challenges of scheduling, collections, and inventory control;
• Ensure compliance with state and federal regulations and safety protocols, at the practice level;
• Protect equipment (office, dental, facility);
• Guard money, checks, credit cards, and insurance information;
• Monitor axiUm with proper protocols as directed by the Office of the CFO;
• Oversee communication and daily operations from PCC’s to all stakeholders;
• Work in conjunction with the preceptors and students to maintain patient flow;
• Advance the learning of students in front office business operations, as well as yourself and your team;
• Contribute to overall student success and participate in student events, including, but not limited to White Coat Ceremony and Commencement;
• Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
• Be a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach (with approval of Administration during working hours);
• Work during the hours assigned, for student instruction and clinical development;
• Attend meetings approved by SDM that require advancement of your profession; and
• Other duties as needed /assigned by the supervisors and/or designee to maintain efficient and effective daily operations.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of dentistry including ADA codes, insurance, dental billing, and collections;
• Knowledge of axiUm or other dental practice software;
• Knowledge of Dexis X-ray program, with ability to communicate radiographs to other sources within and outside the LECOM-SDM;
• Knowledge of HIPAA and FERPA and the ability to maintain confidentiality of work-related information and materials;
• Knowledge of OSHA and ability to follow safety guidelines;
• Financial skills needed to balance EOD, EOM, and yearly reports;
• Ability to foster a positive environment while managing multiple PCC’s;
• Ability to troubleshoot and correct problems and errors by PCC’s and to model and teach appropriate behaviors;
• Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect by following EEO rules and regulations;
• Ability to assess and prioritize multiple tasks and demands and to work effectively under pressure in a fast-paced environment;
• Effective communication skills, both written and verbal, utilizing tact and diplomacy;
• Organizational and planning skills, including attention to detail and follow-through;
• Strong computer literacy and accurate data entry skills;
• Confidence in handling ambiguity and fluid situations with the ability to employ common sense and pragmatism;
• Ability to work with individuals at all levels in the organization and throw equal enthusiasm behind the more routine, hands-on activities, as well as those requiring a higher profile;
• Ability to establish and maintain effective working relationships;
• Responsibility and accountability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM;
• Ability to accept work directives from managers and supervisors in a respectful and cooperative manner;
• Ability to devote full attention and energy to the important work of LECOM in a timely fashion; and
• Flexibility to accept other duties that are deemed necessary for practice operations and as assigned for the Institution’s needs.

MINIMUM QUALIFICATIONS:
Education and experience equivalent to: a college degree (AS or BS/BA) with three to five (3 - 5) years’ experience in a similar job responsibility required.  Computer experience in the dental field to allow for axiUm or related computer program entry preferred.   Demonstrated knowledge in patient relations, scheduling, bookkeeping, ADA coding, insurance filing, and reimbursement.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee must be able to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to occasionally lift and/or move up to 25 pounds. Specific vision abilities include ability to distinguish the nature of objects by using the eye.

WORK ENVIRONMENT:

Employee is responsible for performing duties in an environment that is free from discrimination, intimidation, coercion or harassment, including sexual harassment. Work is performed indoors in an office setting and outside of the office at various local community outreach sites. The noise level in the work environment is low to moderate.

SAFETY:

Assists in the creation of a culture of safety and environmental protection by performing work safely in accordance with departmental safety procedures. Operates equipment safely and reports any unsafe work conditions or practice to supervisor.

INFORMATION MANAGEMENT:

Ensure compliance with the LECOM Computer and Network Usage Policy – General Guidelines for Faculty and Staff.