Position:                     House Supervisor

Department:               Hollywood Bowl Operations

FLSA Grade:              Non-Exempt (Hourly Wage $17.00- $20.00)

Position Summary: 

The House Supervisor, reporting to the House Manager, welcomes and assists patrons, enforces theatre policy, and supervises the usher staff at the Hollywood Bowl and Ford Theatre.

Position Elements:

• Answer questions
• Control area
• General duties as assigned
• Operate 2-way radios
• Keep accurate time records
• Train and discipline staff on proper timekeeping procedures, including approving timecards on a timely basis to ensure accuracy
• Respond to staff radio calls
• Manage up to 35 employees
• Train and schedule employees to take appropriate meal and rest breaks
• Respond to patron complaints
• Record accurate nightly incident reports
• Enforce theatre policies
• Review Field Interview Reports
• Train employees on Hollywood Bowl & Ford Theatre policies and procedures
• Assist the House Manager in running both venues
• Assist other departments when necessary and as directed by a supervisor
• Respond to a wide range of customer service issues with sensitivity and care.
• Respond to emergencies, either safety, security, or medical related
• Serve as a safety officer in ensuring the safety of staff and patrons in the event of an emergency

Relationships:

Reports To:                 House Manager

Interacts with:             Public

                                    Co-workers and managers

Data not provided

Position Requirements:

• Minimum of two years’ experience
• Communicate efficiently and effectively with patrons and staff
• Maintain the discipline and morale of the staff
• Manage up to 30 employees
• Existing knowledge of or the ability to quickly learn the following:

• Layout of theater and grounds
• Event times and program information
• Ticket information
• Proper use of 2-way radios

• Ability to:

• Work outside
• Bend, stand, and walk (including hilly terrain and stairs) for up to duration of entire work shift
• Lift and carry up to 20 pounds
• Sit for up to a couple of hours at a time during work shift

• Delegate duties as needed

COVID Workplace Safety Requirements

This position will require you to interact with employees, patrons, vendors and others who may or may not be vaccinated or recently tested. You will be required to wear personal protection equipment (PPE) required by the LA County Department of Public Health protocols and the LA Phil.  You agree to comply at all times with the LA Phil’s COVID-19 Prevention Plan, including testing and vaccination requirements.

Reviewed 03/23

The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.

Equal Employment Opportunity Policy

The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law.  Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.  

Data not provided