Residential Aide


Date Posted:
Job Code:
United States of America
Property Management



It is an essential job requirement to be fully vaccinated against COVID-19 for this role. If you need an accommodation of any kind for religious or disability reasons, including related to this job requirement, please contact Human Resources.
Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU

Compensation: $19.23/hr


The Residential Aide (RA) ensures the wellbeing and safety of the program's clients and staff during their shifts. The RA provides crisis intervention as needed to maintain residential safety and security. The RA works in shifts of 8am to 4pm, 4pm to 12am, and 12am to 8am. The schedule operates 7 days a week, and all holidays as needed.


  • The RA makes sure that program's policies and procedures are enforced and adhered to by program clients.
  • Build rapport with program clients and engage with them professionally and respectfully.
  • When necessary, de-escalate tense, even hostile, client situations.
  • Ensure the safety, security, and integrity of all residents and guests, as well as the physical environment of the facility.
  • Conduct periodic facility walk-throughs.
  • Always provide excellent customer service and confidentiality.
  • Distribute meals to program clients and help unpack and properly store meals that are delivered to site.
  • Perform light custodial work consisting of cleaning tables, chairs, minor spills, and removal of trash.
  • Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
  • Provide COVID-19 screening to all visitors, staff, and clients who enter the hotel.
  • Always enforce the Residential Code of Conduct and/or House Rules.
  • Ability to prioritize and multi-task.
  • Ability to work with the street homeless population.
  • Must use PPE provided by Housing Works during shift throughout the course of the COVID-19 pandemic.
  • Dependable and flexible.
  • Able to maintain a high level of client confidentiality.
  • Excellent internal and external customer service skills and strong interpersonal skills.
  • Good communication skills both verbally and written, including the ability to communicate with all levels of management.
  • Must be proficient in Microsoft Outlook, Word, and Excel
  • Ability to work under pressure.
  • Self-motivated and self-directed with the ability to assert oneself.
  • Exemplary time management skills.
  • Ability to work with colleagues to solve problems. 
  • Able to lift 20lbs. with proper assistance and tools.
  • The Residential Aide position is one which requires the staff person to be present in the program site 100% of the time.
  • Occasionally to frequently expected to de-escalate tense, even hostile, client situations.

Minimum Requirements

  • High School Diploma or GED required, and at least one year of work experience.

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.