Title:                  Retail Manager, Operations

Department:                Retail Operations

Classification:              Part- Time ( Salary $29.00 an hour)

Statement of the job:

The Retail Manager, Operations is responsible for managing the daily operations and administrative functions for the LA Phil retail business. This includes supervising a team of retail employees, managing financial records, maintaining accurate inventory records and ensuring the stores run smoothly and efficiently.

Essential Functions:

Administrative Responsibilities

• Generates retail financial reports including bookkeeping, end of month reconciliation, retail metrics and sales performance.
• Prepare invoices for approvals, serve as point of contact for financial issues.

• Assists with department budgets and forecasts.
• Creates and maintains accurate inventory records and directs the retail team to comply with inventory process and procedures.
• Manages annual physical inventory process.  

• Orders and maintains retail operation supplies and equipment.

• Proficient with point-of-sale hardware and software, serves as point of contact for service support provider.

Store Operations

• Oversees the daily operations of the stores, ensuring that everything runs smoothly and efficiently.

• Manage and direct staff, oversee recruitment and training, provide timely feedback and coaching.

• Manage timekeeping and staff schedules to ensure adequate floor coverage within budget guidelines.

• Works on the sales floor as needed, serve as a role model for selling behavior and customer service.
• Supports ecommerce operations.

• Participates in strategic planning for the store, assists with developing and planning for special events, tracks sales and generates final reports.

Relationships

Reports to:         Director Retail Services

Supervises:        Retail Sales Supervisors

                              Retail Sales Associates

                              Retail Stock Associates

Requirements

• BA/BS degree or equivalent retail business experience

• At least 3 years proven retail management experience including bookkeeping, administration, operations, e-commerce, POS functions and direct reports.

• Demonstrated ability to maintain effective working relationships.

• Strong ability to multi-task, prioritize and work efficiently.

• Detail-oriented with strong analytical and problem-solving skills, with the ability to make data driven decisions.

• Advanced knowledge of excel, point of sale and ecommerce systems.

• Strong communication skills - written and verbal.

• Flexible schedule to work occasional evenings and weekends.

• Knowledge and passion for music and the arts is a plus.

• Other duties as assigned.

An Equal Opportunity Employer: It is the Los Angeles Philharmonic Association’s policy to provide equal employment opportunity for all applicants and employees. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.

The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.

Please note: The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.

COVID Workplace Safety Requirements

This position will require you to interact with employees, patrons, vendors, and others who may or may not be vaccinated or recently tested. You will be required to wear personal protection equipment (PPE) required by the LA County Department of Public Health protocols and the LA Phil.  You agree to comply at all times with the LA Phil’s COVID-19 Prevention Plan, including testing and vaccination requirements.

The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.