Residential Aide Supervisor - City Sanctuary


Date Posted:
Job Code:
Long Island City
United States of America
Property Management



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Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Compensation Range: $23/hr - $25/hr commensurate with experience

Supervise between 10 and 15 Residential Aides (RA). Create RA staff schedules to ensure there is 24-hour facility coverage. Train staff in all programmatic policies and procedures Manage staff hiring, recommendations for termination, and progressive disciplinary actions. Coordinate and approve staff hours for accurate payroll processing. Conduct bi-weekly staff supervision with (RA) Disseminate and interpret policies and procedures to RA staff. Investigate and report issues, using incident report approved system(s) Collaborate with the clinical staff on resident behavior as well as the care of those on the fragile list. Update rosters to ensure census, vacancies and household composition are accurate. Complete shift report during work hours. Ensure RAs are accessible to the HW’s Employee Handbook.


  • Conduct periodic facility walk-throughs during a shift.
  • Ensure all staff always provide excellent customer service and confidentiality.
  • Conduct Quarterly and Annual Performance reviews on (RA) in a timely manner and in accordance with established company standards.
  • Ensure all staff employ Housing Works community values.
  • Other duties as assigned.

Minimum Requirements

  • High School Diploma or GED and at least three years of work experience as a Residential Aide or in a social services organization.

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.