Intake Specialist


Date Posted:
Job Code:
1751 Park Ave
1751 Park Avenue
New York
United States of America
Health Services



Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.
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Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU

Compensation Range: $18/hr - $20/hr commensurate with experience


The Intake Specialist will be responsible for orienting new patients to the health center, conducting insurance verification, facilitating enrollment in insurance as needed, ensuring sliding fee scale status is up to date and accurate on a daily basis, conducting PRAPARE assessments, and assisting the Patient Care Coordinator with medical case management as needed.


  • Complete PRAPARE Assessments for new patients, identify program eligibility for ADHC, OASAS, Health Home, OMH, PrEP, UND, HEP C, RAD and other programs, and track status of such.
  • Track status of patient referred to various internal case management programs.
  • Orient clients to health center services.
  • Complete sliding scale application for uninsured/underinsured patients and upload required documents into electronic medical record. 
  • Ensure up to date status of sliding scale applications for patients on a daily and consistent basis.
  • Help facilitate patient enrollment into insurance plan (including ADAP) via Marketplace and assist with entitlements.
  • Assist clients with changing their insurance. Document administrative interventions in medical record.
  • Maximize percentage of client alignment of their primary care provider with patients’ health plan.
  • Participate in morning Huddle, regular staff meetings, etc.
  • Supports and participates in advocacy efforts to end the twin crises of homelessness and AIDS.
  • Assist providers with client needs that relate to Intake Specialist role. 
  • Collaborate with front desk staff on matters related to insurance, sliding fee scale status, and registration on day to day basis.
  • Assist with patient registration process with professionalism and accuracy, as needed. 
  • Verifies insurance for every single visit unless uninsured, in which case, facilitating accurate sliding fee scale applications and documentation. Check Epaces and insurance portals as appropriate. Follow-up of all documents relating to sliding scale program.
  • Ensure front desk staff remain active on insurance portals and utilize them for every appropriate patient transaction.
  • Other duties and assisting with other roles as needed and as assigned by Clinic Director.
  • Understanding and practice of the Housing Works core values of All-In, Stronger Together, High Performance, and Membership

Minimum Requirements

  • High School Diploma required; Associates Degree preferred.
  • Must complete certified assistor training within Marketplace upon employment.
  • The candidate must have knowledge in HIV/AIDS and entitlements.
  • The candidate should be able to perform scripted assessments and demonstrate ability to discern emergencies and alert the appropriate personnel for assistance and support.
  • Commitment to confidential and HIPAA regulations on requests for medical documents is required.
  • Strong organizational skills and attention to detail required.
  • Skilled in interpersonal relationships with a culturally diverse population.
  • Proficiency in Spanish preferred.
  • Candidate must be willing to work on weekends and evenings, with advance notice.
  • Must have experienced with Microsoft Office (Word, Excel), Outlook, and the Internet.
  • Must possess a high level of interpersonal skills to handle sensitive and confidential client information and situations.
  • Must be willing to participate in advocacy events.

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.