Patient/Resident Experience Asst PRN

The ESH Patient/Resident Experience Associate's primary responsibility is to support patient/resident care delivery by creating and maintaining patient/resident records, managing patient information and providing high quality customer service. This position participates in Unit/Enterprise activities to improve quality, efficiency, safety and patient satisfaction.

The ideal candidate will be customer service oriented; have experience in fast paced healthcare settings and in providing supportive healthcare services. They will have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient with use of computers, technology, and software. This individual will be an excellent communicator (both written and verbal). Solid time management and critical thinking skills, excellent follow through, planning and organizational skills are critical to this position. Utmost is a high regard for confidentiality and providing excellent customer service in a team oriented environment.

High School Graduate or Equivalent is required. One year of experience is required. The employee shall become familiar with HIPAA regulations and do their utmost to protect all protected health information (PHI) and other personal or sensitive information within their trust in the course of state business by applying appropriate safeguards and sharing only the information required to deliver agency services. Any personal or sensitive information overheard or seen by the employee will be kept confidential by not sharing it with others, on or off the work-site grounds. Fully participate in all activities regarding the elimination of the use of seclusion and restraints in patient care including educational requirements, competency development activities, and meeting established performance goals and measures. Must have computer competency in approved systems. Must have excellent customer service skills.