Case Manager

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. 

 
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain.  Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone.  If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org 

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org 

 
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. 

 
Benefits: 
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. 

 
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

 
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU 

Compensation Range: $21/hr - $27/hr commensurate with experience
 

Overview: 

The Case Manager will conduct intake interviews, care plan development, care coordination, referral services, substance use counseling coordination, health education, and social services navigation to members with substance use and other chronic health conditions. Other interventions are Healthy Conversations, AOD Counseling and Seeking Safety education as eligibility to deliver them allows. The Case Manager will act as an intermediary between providers and members – serving in numerous roles such as educator, evaluator, service coordinator, community resource researcher, and more. This role will work with Ryan White and Harm Reduction prevention services for high-risk of HIV populations.

Responsibilities: 

Primary:

• Completes prescreening and intake interview for high-risk populations.
• Completes initial assessment as needed and reassessments of all assigned clients in a timely manner in-order to develop individualized treatment goals for each client.
• Establishes treatment goals and objectives with clients as part of the interdisciplinary team.
• Provides case management services including but not limited to weekly and monthly progress summaries, quarterly assessments, quarterly care planning, counseling, outreach, case conferences, advocacy, referrals (on-site & off-site) and discharge planning.
• Facilitates harm reduction individual and group services as needed.
• Attends weekly/bi-weekly supervision meetings as agreed upon by the Program Coordinator.
• Ensure timely submission of clinical documentations to care organizations for uninterrupted services.
• Coordinate transitional care from inpatient service to other settings as per care plan.
• Coordinate detox referrals and transportation services as needed.
• Conduct prescreening and intake assessment interventions with eligible individuals as needed.
• Able to educate participants on Harm Reduction intervention and services.
• Conduct overdose prevention education and Narcan dispensation as needed.
• Work collaboratively with team members to provide outreach and engagement too hard to reach clients.
• Maintain documentation and update care plans at specific time intervals or as needed in Housing Works and Health Home electronic medical records system.
• Assists clients to navigate the health insurance system including the AIDS Drug Assistance Program (ADAP) and/or other insurance networks.
• Coordinate with supervisor escorts to life saving services and home visit as needed.
• Conduct field work and other provider settings as needed to fulfill goals in the plan of care.
• Able to meet assigned deadlines for progress note documentation and service coding according to program Scope of Services.
• Active participation in morning clinic meetings, inter disciplinary, and case conference meetings, as well as other clinic interventions determined by participant’s care and treatment needs.

Secondary:

• Aid through advocacy and psychoeducation to clients and family for entitlements and other community services.
• Understands and is sensitive to chronic medical conditions, including HIV, mental health and substance use, diabetes, asthma, hypertension, heart disease and hepatitis diseases.
• Consistently exhibit Housing Works core values of Membership, High Performance, Stronger Together, All In, advocacy and customer service
• Performs other duties as requested
• Participate in quality assurance and quality improvement planning project activities.
• Participates in monthly staff development meetings and interventions.
• Meets advocacy requirements and activities pertinent to social justice and agency’s mission.

• Preferably a bachelor's degree in human services field with at least two years of case management or social services experience.
• Minimum of a High School diploma with no less than 5 years of proficiency in case management and/or care coordination services experience.
• Ability to make data entries into programs database such as AIRS, e-Share, EiCare
• Good group facilitation skills and overdose prevention training experience
• Skilled with health insurance navigation and documentation.
• Good verbal, written, communication and interpersonal skills.
• Skilled in the use of computer software applications -- Microsoft Office Suite including Word and Outlook calendaring, and Excel. Other applications like Electronic Clinical Works, EShare, AIRS, Salesforce, etc.
• Culturally aware and sensitive to PWUD (People Who Use Drugs), PLWHA (People Living with HIV/AIDS), LGBTQAI, YIDU (Young Intravenous Drug Users), SMI (Severe Mental Illness), and MSM (Men who have Sex with Men)
• Minimum of 2 years of experience of case management with marginalized and high-risk populations.
• Experience working with the adult population who has co-occurring substance use and non-chronic mental health disorders.
• Knowledge of community health and social service agencies, public benefits and additional community resources.
• Strong public benefits, referrals, and service navigation skills.
• Preferable training in the following areas:
  • Risk Reduction Counseling
  • HIV 101
  • Viral Hepatitis 101
  • Motivational Interviewing
  • LGBT Sensitivity
  • Syringe Exchange and Harm Reduction Training
  • HIV confidentiality and risk-reduction counseling
  • Overdose Prevention Strategies
• Bilingual in Spanish/English preferred
• A good understanding of what Harm Reduction and how it is used in case management.
• Frequently remaining in a stationary position, often standing, or sitting for prolonged periods.
• Occasionally moving around to other worksites.
• Occasionally lifting and moving objects up to 25 pounds in ordinary office related tasks.