Ticketing Assistant

Overview
Date Posted:
4/12/2024
Job Code:
Assistant PT
Location:
LAPA
Address:
151 South Grand Ave
City:
Los Angeles
State:
CA
Country:
United States of America
Description 

Position: Ticketing Assistant

Department: Programming

FLSA Status: Non-Exempt, Part-Time

Pay Rate: $25/hour

Position Summary:

Reporting to the Senior Program Manager and Ticketing Coordinator, the Ticketing Assistant will primarily support the programming team in all non-classical programs across multiple venues including the Hollywood Bowl, The Ford, and Walt Disney Concert Hall from June 1 – October 31.

The Ticketing Assistant(s) will work with the Ticketing Coordinator to handle the ticketing needs of all shows throughout the summer season. Coverage of all non-classical concerts at multiple venues will be split between the Ticketing Coordinator and Ticketing Assistants, exact assignments to be determined. This is a non-regular part-time position, tentatively from June 1 – October 31. Individual start dates to be determined upon hiring.

Position Elements:

  • The Ticketing Assistant will support the Ticketing Coordinator with the responsibility of fulfillment, tracking, and distribution of department ticket needs and parking requests to assigned concerts.
  • This position will process internal orders, both comp and purchased, and facilitate external comp ticket orders for artists, agents and record labels.
  • Coordinate any outstanding ticketing needs, releases, holds with box office.
  • On event days, act as onsite contact and liaison for any artist ticketing issues or last minute requests.
  • Responsible for screening, reviewing and resolving artist inquiries in regards to credit card information, ticket distribution, pricing and general venue information
  • Distribute ticket counts to department heads, producers, agents, artist managers, etc.
  • Collaborate with other members of the ticketing staff on the creation of event seating maps.
  • Assists Program Manager as needed with concert pre-sales and on-sales.

Relationships:

Reports To: Senior Program Manager

Interacts With: Vice President, Programming Presentations

Associate Director, Programming Presentations

Program Manager, Programming Presentations

Ticket Coordinator

Artist Venue Assistants

Guest Artists, Managers, and Agents

Box Office Staff 

Minimum Requirements 

Position Requirements:

  • Must be available to work on concerts as assigned from approximately May 1 – October 30. Hours will vary per week based on concert and projects assigned to the individual. 
  • High School Diploma or its equivalency
  • 2-4 years of related work experience
  • Experience working with high volume ticketing requests
  • Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; and ability to learn required business systems
  • Must be organized, detail-oriented and self-motivated
  • Ability to multitask, prioritize and remain calm in a fast-paced environment
  • Customer service oriented in all industry and interoffice interactions
  • Must be able to work flexible schedule including nights, weekends and some holidays
  • Excellent oral and written communication and relationship building skills: ability to present information effectively and ability respond to questions and/or inquiries from co-workers, artist teams, VIP clients, etc
Apply Now

The only way to apply for an LA Phil position online is through this portal. If you receive a link or request to apply outside of this portal, please disregard it and contact dept_hr@laphil.org. The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.