Case Manager Residential

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.

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Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
 
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU

Compensation Range: $22/hr - $24/hr commensurate with experience

Overview:  

The Housing Case Manager (HCM) is responsible for case management and supportive care coordination for assigned clients and their households.

Responsibilities:

• Conduct, at minimum, monthly home visits to each assigned client.
• Maintain client records as per funder and regulatory requirements.
• Provide referrals and follow-ups when necessary for primary care, substance use, nutrition, clothing, mental health, financial management, and dental.
• Utilizing the vast array of internal services available to clients, look to connect (and coordinate) with other departments including: ADHC, Health Services, OASAS, Health Homes, Behavioral Health, Community Partnerships, Legal, and Job-Training.
• Help new clients move into their apartments.
• Assist clients with their transition from homelessness to stable housing.
• In collaboration with the client, develop strength based individualized goals.
• Provide constructive feedback on goal participation during scheduled engagement.
• Assess and discuss financial management with the client, including follow up with the client on any rent obligation, maintaining an active subsidy, consistently making utility payments, and food and nutritional needs
• As needed, accompany the client in the community on scheduled appointments.
• Participate in weekly supervision with your supervisor. Come to meetings prepared.
• Complete all required reports and paperwork on or before the prescribed deadlines.
• Demonstrate excellent customer service with residents/clients; staff; vendors; and all other relevant stakeholders.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.
• This position requires work in the office at minimum 80% of the time.
• Ability to travel throughout the local NYC community, including utilizing public transportation.
• Conduct monthly home visits.

• Bachelor’s degree in social work, psychology, counseling, or related field is
• Required and three years of relevant experience in a social service setting.
• Good communication skills, both verbally and written, including the ability to communicate with all levels of management.
• Must be proficient in Microsoft Outlook and Office (Word, Excel, and PowerPoint).
• Dependable & flexible.
• Ability to maintain a high level of confidentiality.
• Understanding of harm-reduction practices.
• Cultural competency, especially around the LGBTQI+ community.