ECommerce Coordinator, Retail Services

Title: Ecommerce Coordinator, Retail Services

Department: Retail Services

FLSA Status: Non-Exempt, Part-time

Salary Range: $24-$28

Summary: The Ecommerce Coordinator, reporting to the Retail Operations Manager, is responsible for the ecommerce business and digital marketing initiatives for the LA Phil Stores. This hands-on role is tasked with product merchandising, content updates, sales and product launches and digital marketing to drive online sales growth and maximize site performance. This highly collaborative position requires close coordination with retail and marketing teams to deliver a seamless customer experience.

Responsibilities:

• Coordinate and execute all operational activities necessary for the smooth functioning of the ecommerce platform, ensuring content accuracy and alignment with LA Phil brands including the Walt Disney Concert Hall, Hollywood Bowl and The Ford
• Develop and implement effective retail ecommerce merchandising strategies to optimize sales and customer engagement
• Prepare product listings by coordinating images, writing copy and creating graphics 
• Design branded site graphics to enhance online and in-store sales and engagement
• Provide excellent customer service by responding to inquiries and resolving issues promptly
• Own the retail marketing calendar and collaborate with the marketing team for email, social campaigns, product launches and promotions
• Interface with support partners for troubleshooting technical issues and site improvements 
• Monitor key performance metrics and utilize data insights to optimize the ecommerce operation
• Identify industry trends and proactively lead the effort to continually identify areas for improvements
• Perform other duties as assigned

Requirements:

• 3 years of hands-on experience in operating and growing a retail ecommerce business 
• Self-motivated, detail-oriented, results driven
• Visual storyteller proficient in merchandising and retail marketing
• Excellent collaborative, interpersonal and communication skills 
• Enjoys working in a fast paced, team environment and is comfortable with last minute changes
• Strong understanding of Magento, Shopify, Photoshop and Counterpoint POS 

The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO. 

EQUAL EMPLOYMENT OPPORTUNITY POLICY

The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law.  Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.