Owner Relations Representative

What is an Owner Relations Representative? It’s a dynamic, stable role located in a newly renovated office space surrounded by engaging and professional colleagues. Our team operates from the scenic Beaver Creek Landing at the base of Beaver Creek Mountain, and yes, we encourage lunchtime ski breaks with the lift just outside the door! Daily tasks include: Efficiently multitasking, all while delivering exceptional customer service to property owners in our managed fractional residences located in Vail, Aspen, and Tahoe. If you have a passion for helping others, excel in effective communication, and desire to contribute to a harmonious team environment, we eagerly anticipate meeting you!

Responsibilities Include:

• Professional communication with owners from high end fractional and timeshare properties.
• Provide guidance and reservation assistance via phone calls and emails in a timely fashion.
• Working in conjunction with resort managers and staff, as well as external organizations
• Assist with rental management and owner billing.

Location: Owner Services Office - Beaver Creek Landing

Start Date: ASAP

Employment Status: Full Time, Year Round

Pay Rate: $24 / hour  $500 sign on bonus (paid in two allotments: 1/2 after 60 days, 1/2 after 120 days)

Schedule: Monday-Friday 8:00am-4:30pm ideally (9:00am-5:30pm Negotiable)

• Bachelor's degree or 1-2 years of related experience and/or training
• Effective written and verbal communication skills
• Computer skills, experience working with Microsoft Applications.
• Organization and ability multitask while maintaining attention to detail. 

Benefits & Perks:

• Health Insurance - Choose from three plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• 401(K) Plan with Discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Winter Incentive EPIC Merchant Pass Program (eligibility dependent on start date)
• Access to Travel Exchange
• Onsite Parking
• Career Development Trainings
• Discounted Gym Membership at The Athletic Club Westin
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program
• Limited-Short Term Remote Work Possible - Primary in-person office job

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.

WE BELIEVE

• We believe racism, discrimination and acts of violence are intolerable.
• We believe that being unique is powerful.
• We believe inclusion and diversity are integral ingredients to progress.

WE WILL

• We will actively pursue diversity and inclusion.
• We will commit resources to new and existing initiatives.
• We will listen and create opportunities for all voices to be heard to inspire positive change.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.