Administrative Support Client Services Navigator

Date Posted:
Job Code:
301 W 37th St 3 Floor
301 West 37th Street 3rd Floor
New York
United States of America
Administrative and Support

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. 

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain.  Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone.  If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at 

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit 

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. 

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. 

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU 


Compensation Range: $17/hr - $21/hr commensurate with experience 


The client services navigator will act as the link between the services provided onsite and the communities we work with. In this role you would be responsible for maintaining the flow of staff and clients into the program, connecting them to the appropriate services and providing them with necessary information and supplies while providing excellent customer service.




  • Greet staff/guests as soon as they arrive and connect them with the appropriate department.
  • Maintain log of daily screenings and visitors’ logs.
  • Answer the phone in a timely manner and direct calls to the correct staff/department.
  • Promptly inform relevant staff of appointment arrivals.
  • Ensure all clients sign in and coordinate the shower list between all floors.
  • Accept deliveries and regular mail and ensure staff are informed promptly.
  • Perform additional assigned tasks as needed such as basic data entry or clerical work as needed.


  • Participate in additional developmental training, as necessary.
  • Provide administrative support as needed.
  • Stock coffee, office, and printer supplies.
  • Liaison with vendors when applicable.
  • Prepare all interoffice correspondence for pick up.
  • Adhere to workplace policies and procedures, including confidentiality, documentation, channels of communication, workplace culture, dress code, and conflict resolution practices.
  • Maintain bulletin boards.
  • Coordinate and support group attendants.
  • Participates in monthly staff development meetings and interventions.
  • Minimum of an associate degree or equivalency degree
  • Culturally aware and sensitive to PWUD (People Who Use Drugs), PLWHA (People Living with HIV/AIDS), LGBTQAI, YIDU (Young Intravenous Drug Users), SMI (Severe Mental Illness), and MSM (Men who have Sex with Men)
  • Preferable training in the following areas:
    • Motivational Interviewing
    • Syringe Exchange and Harm Reduction
    • Needlestick prevention
    • HIV confidentiality
    • Risk-reduction counseling
    • Outreach safety
    • Cultural Sensitivity and Competencies
  • Office-related experience preferred but not required.
  • Familiarity and experience with Microsoft Office Suite (Word, Excel, Calendar, Outlook, etc.)
  • Bilingual English/Spanish helpful.

The following additional competencies are viewed as important to success in this position:

  • Demonstrated de-escalation skills.
  • Must be able to perceive risks and respond accordingly.
  • Ability to interact appropriately with staff, clients, and visitors.
  • Dependable & flexible as well as possessing the ability to maintain a high level of confidentiality.
  • Effective communication skills both verbally and written including the ability to communicate with all levels of management.
  • Working collaboratively and cohesively in a team environment is critical to this role.
  • Must be organized, dependable and possess strong time management skills.
  • Able to maintain client confidentiality.
  • Overdose prevention, education, and intervention. Including the distribution of opioid overdose prevention supplies.
  • Able to monitor and redirect participants during program activities or interventions.
  • Able to speak proficiently of agency programs and services.
  • Able to document services delivered as outlined by program staff and supervisors.
  • Ability to prioritize and multi-task.
  • Primarily a stationery position but may require instances of moving about through the office to assist clients or other staff.
  • Often carrying lifting and moving objects up to 25 pounds.

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.