Retail Sales Associate

Position: Retail Sales Associate 

Department:  Retail 

FLSA Grade: Non-Exempt, Part-Time 

Hourly Rate: $19/hour

Position Summary:  

The Retail Sales Associate, reporting to the Operations Manager, Retail Services thrives in a dynamic store environment. As a frontline team member, you deliver superior customer service by combining sales skills and product knowledge in the day-to-day retail operations at the LA Phil Store, located inside the iconic Walt Disney Concert Hall.

Position Elements:

• Customer Engagement – Greets customers, initiates conversations and interacts in a helpful way to encourage sales and build connection
• Brand Ambassador – Represents the organization’s musical mission and values by connecting customers to products that enhance their concert experience 
• Cashiering – Operates the point-of-sale system and other store technologies to ensure a smooth and efficient shopping experience. 
• Product Flow – Assists with inventory distribution, product labeling, organization, and reports
• Information – Accurately responds to questions about performances, programs, and venues and proactively seeks answers to inquiries when necessary
• Visual Merchandising – Collaborates with the team to restock, maintain merchandise displays and back stock, and clean displays as needed
• Special Events – Assist with retail operations during special events 
• Other duties as assigned.

Relationships:

Reports To: Director, Retail Services, Operations Manager, Retail Services 

Position Requirements:

• Outgoing, enjoys working with the public and thrives as part of a sales team, demonstrating strong customer engagement skills
• Prior retail sales experience with point-of sale system is required
• Excels in a dynamic, fast-paced environment, consistently providing reliable and accurate information while showing initiative

• Flexible schedule with the ability to work nights, weekend, and holidays as scheduled at Walt Disney Concert Hall
• Experience in retail sales especially in music, art, accessories, and gifts, is a plus
• Ability to lift and carry up to 30 lbs, stand for 4+ hours, walk, pull weighted carts of 30+ lbs, and bend/stretch as needed
• Dedication and commitment to engage in and promote diversity, equity, and inclusion within the staff, vendors, and within interactions with the surrounding community is a must
• Secondary language fluency preferred

*Hiring for three openings

The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO. 

EQUAL EMPLOYMENT OPPORTUNITY POLICY

The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law.  Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.