Clean Team Member (Housekeeper)

Location: Boston, MA (Boston Sports Clubs - 695 Atlantic Ave.)

Job Description

 

 

Are you our next Clean Team?

Do you have a passion and desire to help others live an active lifestyle? Do you genuinely care about connecting with others and being part of a team? If so, Town Sports International is looking for Clean Team members to join our growing team. Clean Team members are responsible for keeping our facilities clean and organized.

Who are we?

Town Sports International is the largest gym chain in the Northeast region with more than 180 locations spanning numerous markets including locations in California, Florida and Puerto Rico. We operate under our local brands of New York Sports Clubs, Boston Sports Clubs, Washington Sports Clubs, Philadelphia Sports Clubs, Palm Beach Sports Clubs, Around the Clock Fitness, Lucille Roberts, Total Woman Gym + Spa, and LIV Fitness.

What do we do?

We are in the business of fitness results, positive change and personal connections. We achieve this through innovative programming, the latest equipment and a knowledgeable staff. More than this, we work with our members to provide a personalized roadmap to achieve specific fitness goals.

You will thrive in this role if you:

  • Have an affinity for building relationships.
  • Are responsive, organized and have effective listening and communication skills.
  • Possess a strong desire to deliver a phenomenal customer service experience.
  • Always try to do better.
  • Have a desire to be part of a team.

More about this role:

The Clean Team member’s primary responsibility is to maintain the cleanliness of the gym. This includes the main gym workout floor, group fitness studios, locker rooms, offices and any other miscellaneous areas. The clean team member plays a vital role in the overall presentation of the gym and has a significant impact on the member’s daily experience.  The Clean Team role achieves success through embodying our core competencies (Create a TSI Environment, Build a High Performing Team, Achieve Measurable Results).

 

Requirements

 

 

Create the TSI Environment

Our profession empowers members and team members to achieve active lifestyles. Fitness has relevance through all aspects of life. We build positive relationships and sustain the organization’s culture by interacting with the highest level of integrity and communicating in a manner that reflects our brand.

Responsibilities include:

  • Modeling and promoting our guiding principles through the Clubhouse Rules.
  • Reviewing and adhering to all TSI documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. 
  • Positive attitude.
  • Being in proper uniform at all times.
  • Taking Initiative when club manager needs assistance with special projects.

 

Build a High Performing Team  

Inspires, motivates and develops a team to reach their fullest potential, contributing to the ultimate success of the organization. We constantly improve ourselves, our processes and our procedures to provide a meaningful experience in the gym. We are connected to our members, clients and each other.

Responsibilities include:

  • Maintaining cleanliness of the locker room, building exterior, parking lots, entrance, hallways, staircases, exercise area, studios, courts, babysitting room, pools and offices.
  • Addressing maintenance/equipment issues at point of contact or escalating concerns to General Manager as needed.
  • Ensure all supplies such as towels, shampoo, tissues and sanitizer are fully stocked for member use.
  • Ensuring all MSDS materials are up to date.
  • Ensuring that all safety standards are upheld by wearing protective gear when necessary, using products and tools correctly and following all guidelines concerning mixing potentially hazardous chemicals.

 

Achieve Measurable Results

Successfully and consistently exceeds goals that drive the member, employee and business categories of the organization; actions reflect a dedication to surpassing the expectations of both members and employees.

Responsibilities include:

  • Conduct a daily Membership Experience Walk-through (MEW).
  • Conducting an inventory of products.
  • Being responsible for improving specific areas of the weight floor.
  • Complete all tasks on your shift and communicate with next shift.
  • Identifying slip and falls or machines that aren't working and putting a sign on it.
  • Additional duties as assigned.

 

Required Skills and Experience

  • Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g. picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.     
  • Ability to proficiently use our timekeeping system and any other computer programs required to meet the business needs.

 

Scheduling Requirements

  • Schedule will be dependent on the needs of the business and may include working on the weekend, AM, and PM shifts.