Membership Assistant

Description of position:
Processes member signups, renewals and added cards. Instructs members and potential members about membership, warehouse and credit card program. Promotes the membership and credit card programs and achieves membership department goals. Assists members regarding item availability. Issues replacement and temporary cards, keys credit applications and provides a high level of member service.

Daily tasks and responsibilities:

  • Welcomes and communicates with members and potential members. Answers questions, resolves problems and explains membership, warehouse and credit card programs. Reviews membership, warehouse and credit card programs to keep knowledge up to date.
  • Communicates the benefits of a Costco membership by promoting the Executive Membership and the credit card program to new and existing members. Meets department goals on New Member Executive, New MasterCard and Triple Play.
  • Provides and arranges for prompt and courteous member service. Answers phone, runs to the floor to check item availability, directs members to product and service locations. Enlists assistance for member loading or shopping. Responds helpfully to member concerns, secures manager assistance as necessary.
  • Processes new memberships and membership maintenance. Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary. Follows departmental procedures for paperwork and performance of duties.
  • Follows all safety and security procedures. Verifies identity, business information for memberships.
  • Collects membership dues as keyed to computer by cheque, cash and debit/credit terminal. Issues receipts.
  • Issues membership cards using computer, camera and automated card printer. Issues temporary cards by researching membership information in computer and handwriting card.
  • Keys credit applications; conforms to credit card company practices for verifications, confidentiality, access and discretion.
  • Assists at refund counter or with marketing as necessary. Cleans department, stocks forms and cleans and supplies printers.

Non-Essential Functions and Tasks:

  • Assists in other areas of the warehouse as necessary.

Qualifications (Costco-specific or industry-specific skills that candidates must possess):

  • Education/Training:  High school diploma or GED preferred.
  • Licenses/Certifications:  None.    
  • Experience:  None.
  • Knowledge/Skills: None.
  • Other:         

Knowledge and talents recommended for job success:
NOTE: For postings in Quebec locations, candidates must be able to communicate in French (oral and written).