District Manager - San Francisco District

Job Description

 

General summary
The District Manager motivates and inspires their team to achieve store productivity goals.  They work closely with the Store Managers analyzing business trends, identifying missed opportunities, and developing plans to maximize performance in all stores.  They are responsible for developing and managing the district budget and reviewing the P+L to ensure profit goals are met.  The District Manager will help formulate short and long term strategies and objectives, creating strong plans and milestones for execution.  Another critical function will be to ensure operational compliance, consistency, and accountability in all stores.

 

Major Duties and Responsibilities
Sales/Service:
• Sets the standard and models exceptional customer service. Inspires team to build relationships with customers and identifies and removes distractions that could minimize effectiveness
• Forecasts and watches business trends closely, identifying missed opportunities, and developing strong action plans to improve performance
• Works closely with Store Managers, providing clear goals and  monitoring performance
• Holds weekly district conference calls and dedicates touch base time with each store manager. Is readily available when needed
• Coaches team in the moment, providing consistent and constructive feedback
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Ensures strong execution of merchandise calendar sets, and promotional events in all stores
• Identifies and maximizes opportunities to drive traffic into stores through community events (weddings, parties, etc.)
• Regularly communicates with Regional Vice President to discuss strengths, opportunities, and trends in business
• Partner with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets

Human Resources:
• Models the company’s values
• Establishes clear expectations and assesses Store Manager’s performance through consistent observation, feedback, accountability, and coaching.  Creates developmental/performance plans as needed, and provides ongoing training regularly
• Recruits and hires top talent at all levels.  Develops strategy to retain high performing leaders.  Makes a personal investment in the development of others
• Builds loyalty among the team through motivating and compelling communication.  Inspires collaboration and cooperation in others
• Develops Store Managers and teams through consistent store visits, management meetings, and touch bases while providing continuous feedback
• Ensures company standards are met for store and associate appearance at all times
• Creates and ensures an environment where all associates are treated fairly and respectfully

Operations:
• Consistently monitors payroll and looks for opportunities. Coaches Store Managers to ensure service and selling are not compromised and payroll is leveraged to maximize performance
• Makes recommendations for schedule adjustments as necessary
• Reviews P+L and identifies opportunities to reduce expenses and ensure goals are met. Manage and control shrink
• Ensures merchandising/display/marketing standards are maintained, and stocking/replenishment standards are met
• Ensures proper standards of cleanliness, maintenance, and organization in all stores
• Identifies and communicates opportunities to streamline and update policies and procedures
• Ensures consistent operational compliance/consistency and follows up through routine visits and touch bases
• Provides direction as necessary to Store Managers to improve time management and prioritize business needs
• Establishes and maintains a safe work environment
• Enforces all company policies and procedures

Requirements

 

Skills Required
• Financial and Business Acumen:  Ability to evaluate financial and business indicators and translate data into actionable information to drive results
• Problem Solving & Decision Quality:  Able to use rigorous logic and methods to solve problems with effective solutions
• Relationship Management:  Able to build constructive and effective relationships
• Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Influencing and Negotiation:  Can present ideas and directions that lead others to action
• Planning and Priority Setting:  Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals. Possess strong organizational and time management skills
• Demonstrates strong listening, written and oral communication skills

Qualifications
• 3-5 years experience managing multi-unit retail store locations
• Strong verbal and written communications skills
• Must be an excellent organizer and problem solver with strong project management skills
• Possess strong interpersonal skills to communicate with confidence to both internal and external customers