C-Store Supervisor


Swing, Grave
Employment Status:
Date Posted:
FireKeepers Casino Hotel
11177 Michigan Ave
Battle Creek
United States of America




Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of C-Store Cashiers according to C-Store policies and procedures.  Responsible for the efficient operation of all aspects of the C-Store on any particular shift.



The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.


  • Assists Manager in the proper operation of the facility, including, but not limited to, the management of the labor budget, retail prices, gross margins, operating expenses, inventories, and inventory shrink.
  • Controls and maintains proper cash levels.
  • Aids Manager in maintaining the cleanliness and appearance of the facility to Company standards.
  • Maintains familiarity with C-Store prices. 
  • Assists in ensuring all Tribal, State, and Federal laws and regulations, including those regarding the sale of tobacco and alcohol, are strictly followed.
  • Assists Manager in ordering, receiving, pricing, and merchandising of retail commodities; stocks, fronts, and rotates merchandise daily; checks in and verifies delivery from approved vendors.
  • Reports all maintenance problems, accidents, security issues, and other emergencies immediately to the Manager and/or respective Company personnel and/or Tribal Law Enforcement. 
  • Provides an exemplary guest experience by assisting Manager in maintaining a clean and safe environment, immediately responding to guest requests, and handling guest complaints in a manner consistent with Company standards.
  • Monitors and reports competitors’ retail gasoline pricing to Manager; sets retail gasoline prices as directed by the Company.
  • Observes and follows the proper organization of management, maintaining appropriate communications with C-Store Manager and other necessary administrative personnel. 
  • Assists Manager in the implementation of safety policies and all other required Company policies and programs.
  • Protects and regards Company assets at all times. 
  • Maintains the highest level of confidentiality. 
  • Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy. 
  • Outstanding example of and a credit to FireKeepers Casino Hotel.

SUPERVISORY RESPONSIBILITIES:                                                       

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Minimum Requirements



An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily.  FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

High School diploma or GED.  One year combination of retail and supervisory experience. Strong organizational and interpersonal skills.  Must be at least 21 years of age.



Two years retail experience, with lead/supervisory experience; or one year supervisory experience.

Successful completion of any of the FireKeepers Casino Hotel Track Training programs.



Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.



Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematical such as probability and statistical inference.



Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.



The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business. Must be able to work in a smoke filled environment.



Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.


FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.