Project Manager, eICare

Overview

Date Posted:
10/8/2019
Location:
81 Willoughby St 2nd Fl
City:
Brooklyn
State:
NY
Country:
United States of America
Category:
Service

Description

 

Background

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.

One of Housing Works’ entrepreneurial businesses is eICare, a web-based care coordination platform used by Federally Qualified Health Centers (FQHCs), behavioral health organizations, and other social service providers. eICare facilitates comprehensive care through customizable patient data modules, integration with electronic health record (EHR) systems, and individual- and population-level reporting. This solution grew organically from the needs of Housing Works’ clinicians, social workers, and other direct service staff. Today, eICare is used throughout Housing Works as well as by several external clients, which are similar health care and social service agencies or networks. Our vision is to continue growing eICare’s functionality, visibility, and imprint as a leading care coordination platform.

Headquartered in Brooklyn, New York, Housing Works is the largest community-based AIDS service organization in the United States. We serve over 10,000 people per year through a constellation of primary and mental health care, case management, behavioral health, housing, legal assistance, day treatment, harm reduction, and other services. eICare operates as a small startup within a much larger nonprofit organization, benefitting from Housing Works’ operational resources but responsible for its own revenue and growth.

Position Description

eICare seeks a Project Manager to serve as a crucial link between our clients and the product team. The Project Manager will assume end-to-end ownership of the projects that they are assigned. Given eICare’s startup-like environment, they will go beyond project management to fulfill additional roles, such as Business Analyst and Account Manager, at different points during the life of a project. Therefore, this position must leverage a mature skill set to ensure superior organization, crystal clear communication, effective people management, and sufficient technical fluency to communicate with developers.

Specifically, the Project Manager will evaluate client needs and translate them into tangible actions, including by documenting user requirements, defining scope and objectives, establishing timelines, identifying next steps, and communicating this information to internal teammates and external stakeholders. They will facilitate working meetings with participants of varying skill levels and elicit essential information in order to create specs, training guides, and other documentation. They will communicate with developers in various ways to ensure that changes to eICare’s product meet client needs. Moreover, they will help solve technical challenges, especially when they involve moving stakeholders toward a shared understanding of problems, solutions, and scope.

A top performer will be solutions-oriented and motivated to move the team forward without excessive prompting. They will optimize existing systems for communication, documentation, and organization, and they will take the initiative to create new systems when necessary. They will ensure that work moves forward by keeping track of timelines, communicating next steps, and anticipating upcoming needs.

The right candidate should understand the environment of Medicaid-funded services delivered by eICare’s clients—including community health care, behavioral health care, substance use treatment, Adult Day Health Care (ADHC), harm reduction, case management, and other programs rooted in social work—or they should demonstrate the ability to swiftly learn these programs and discuss them with authority. On the technical side, they should be familiar with relational database concepts, workflow structure, software design, and end-use concepts, as well as strategies to translate these concepts into software development requirements and project timelines. This position reports to the Director of Growth and Product Development.

Responsibilities:

  • Determine users’ operational objectives by studying client business functions and system capabilities, as well as triaging customer requests for development and support.
  • Synthesize client objectives into written specifications and work with developers to construct workflow diagrams and wireframe prototypes.
  • Communicate to clients in multiple forms, including by preparing technical reports, status reports, and other presentations.
  • Assess and improve systems for product development, client communication, and project management.
  • Define project requirements by identifying project phases, defining milestones, and estimating timelines.
  • Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
  • Analyze current processes, identify problems, recommend controls, and write improved procedures; participate in the design and implementation of approved changes.
  • Provide exceptional customer service, including by demonstrating new features to clients through demos or informal learning sessions.
  • Contribute to the team effort by accomplishing related tasks as needed.
  • Participate in advocacy and other social justice efforts that advance Housing Works’ mission of ending the dual crises of HIV/AIDS and homelessness.

Minimum Requirements

 

Qualifications:

  • At least 3 years of experience working on large-scale software development projects with visible outcomes
  • Track record of success thriving in a small team, assuming different roles to get the job done, and adapting to shifting demands
  • Superior analytical thinking and troubleshooting, including a demonstrated ability to identify and solve problems independently
  • Exceptional interpersonal skills, a knack for customer service, and the ability facilitate productive dialogue
  • Ability to translate technical concepts for laypersons and obtain necessary information from health care practitioners
  • Experience managing teams using project management software and techniques
  • Experience in stakeholder analysis, requirements engineering, and/or cost-benefit analysis preferred
  • Knowledge of and/or commitment to issues in community health, particularly as they relate to social justice for people of color, LGBTQ communities, people who use drugs, sex workers, and other marginalized populations
  • Bachelor’s degree in software development, computer engineering, project management, social sciences, or humanities, and demonstrated equivalent experience as applicable

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.