JOB SUMMARY

Under the supervision of the Patron Services Manager, the Patron Account Associate provides face-to-face customer service with new patron registration; patron account maintenance; recording/collecting fines and fees; assisting with reserves; patron account issues, and liaising with library users to ensure equitable access to library materials. Additionally, this position provides Cafe support.

ESSENTIAL JOB FUNCTIONS:

• Troubleshoots meeting room presentation equipment for public meetings; 
• Assists with materials circulation, materials shelving, and patron referral to other Library departments;
• Collects and records daily library statistics as directed by Patron Services Manager;
• Contributes to the planning and/or implementation of library initiatives in a manner which is supportive and encourages teamwork and collaboration;
• Attends and actively participates in staff meetings and other required activities such as performance management;
• Identifies issues with current processes and procedures and make recommendations to the Patron Services Manager;
• Actively supporting the implementation of changes which improve the efficiency and effectiveness of library service provision;
• Accepts, receives, and/or collects payments;
• Answers questions, assist patrons looking for a library materials, and resolves library patron account ;
• Sends items for repair;
• Performs inventory of physical collections; and
• Performs other assigned duties.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• Associate’s Degree;
• Six (6) months of experience;
• Or equivalent training, education, and/or experience; and  
• Valid driver’s license.

Knowledge, Skills and Abilities:

• Knowledge of library organization, resources, and systems;
• Knowledge of departmental practices and systems; 
• Skilled in the use small office equipment, including copy machines or multi-line telephone systems;
• Skilled in using computers for data entry;
• Skilled in using computers for word processing purposes;
• Ability to maintain a professional demeanor and an orientation towards customer service;
• Ability to work in a dynamic environment that requires adaptation to changing goals, priorities, and needs;
• Ability to organize, and communicate effectively;
• Ability to maintain constructive and cooperative working relationships with others; and
• Ability to cooperate with fellow employees as a team member.

PHYSICAL DEMANDS:

• Work requires lifting and carrying (up to 15 pounds); crouching, feeling, fingering, grasping, handling, hearing,  kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, standing, speaking, stooping, talking, visual acuity, and walking.

WORK ENVIRONMENT:           

• Most work is performed in a well-lit, modern office setting with centrally controlled heating and air conditioning.