Residential Case Manager


Date Posted:
2626-2640 Pitkin Ave
United States of America



Position Overview         

The Residential Case Manager (RCM) is responsible for the case management and care coordination for approximately 14 clients and their households. The RCM maintains client records as per HUD and DOHMH contracts and other regulatory requirements, conducts regular monthly home visits, provides psychosocial education around ADL’s and safe living, assists clients with entitlements, provides ongoing psychosocial support, monitors health and well-being, and makes appropriate referrals, both internally and externally, as needed.


Your Primary Job Duties Are: · Meet with residents on an at least weekly basis; document as per regulatory requirements. · Make home visits to assess residents’ daily living skills, as needed. · Monitor medical condition of residents and make appropriate referrals, as needed. · Make appropriate referrals and interventions to support residents in reaching viral load suppression. · Manage client records as per agency policy, funder requirements, and regulatory requirements. · Help new residents move into their apartments, including set up for new tenants. · Develop and maintain initial Assessments within 30-Days, and Re-assessments every six-months. · In collaboration with the client, create individual service plans that are strength-based and client-centric. · Maintain documentation including case conferences, progress notes, and all required correspondence. · Ability to teach basic Applied Daily Living Skills, including personal hygiene and grooming, meal preparation, laundry, housekeeping, and home safety. · Provide referrals and follow-ups when necessary for substance use, nutrition, clothing, mental health, smoking cessation and dental; said referrals should be internal whenever practical and external as needed. · Complete all required reports and submit required data on or before the prescribed deadlines. · Plan, organize, and facilitate recreational activities. · Facilitate groups as assigned. · Demonstrate proficiency with case management (e-Icare) and medical (e-Clinical Works) software. · Ensure linkage to entitlements and maximize income potential through SSI, SSD, etc. · Participate in weekly formal supervision with your supervisor. Come to meetings prepared. · Complete all trainings required by the agency. · Complete trainings that are required by your relevant profession or credential, including Narcan training on an annual basis. People & Teamwork: · Maintain motivation and alignment with the organization’s goals and values. · Ensure that accountability and learning systems are in place and used effectively. · Demonstrate excellent teamwork and foster this within the department and within the facility. · Build relationships with other Housing Works departments. · Demonstrate excellent customer service with residents/clients; staff; vendors; and all other relevant stakeholders. Advocacy: · Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Minimum Requirements


Educational Requirements         

Skills/Qualifications: · Bachelor’s degree in social work, psychology, counseling, or related field required; at least one year of relevant experience required in a social services setting that deals with HIV/AIDS, homelessness, mental health issues, and/or substance use. Master’s degree in a relevant field and/or CASAC strongly preferred. · Understanding of harm-reduction practices. · Experience with and a basic understanding of HIV/AIDS and homelessness, including knowledge to the various degrees of homelessness. · Dependable & flexible. · Ability to work a flexible schedule and occasionally work shifts associated with a department that operates 24 hours per day, 365 days per year. · Ability to maintain a high level of confidentiality. · Demonstrated ability to manage information, including the maintenance of complete and accurate resident files. · Ability to learn and become proficient with case management software. · Good communication skills, both verbally and written, including the ability to communicate with all levels of management. · Strong interpersonal, coaching, and administrative skills. · Strong mathematical, analytical, and strategic skills. · Ability to prioritize and multi-task. · Must be proficient in Microsoft Outlook and Office (Word, Excel, and PowerPoint)


· Ability to stand, walk or sit for an extended period of time. · Ability to hear within normal range · Ability to see within normal range · Excellent verbal and written communications skills · Ability to deal with agitated patients and staff · Extended periods of time at a computer · Finger and hand dexterity to manipulate objects · Extensive travel on public transportation (only bus & train) to and from sites. · Noise level is moderate · In the office 90% of the time. · Possible exposure to inclement weather when conducting field work. · Travel to unsafe neighborhoods · Possible exposure to patients with infectious diseases. · Ability to communicate easily and display a cordial manner towards individuals from a variety of socio-economic, cultural and religious background. And individuals with substance use, mental illness or other chronic illnesses. ·

The physical requirements described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made, whenever possible, to enable individuals with disabilities to perform the essential functions.

The qualification requirements, physical demands and work environment characteristics described in this job description are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. This job description in no way states or implies that the essential duties described are the only responsibilities associated with the position. The employee is required to follow any other instructions and to perform any other work duties at the request of the supervisor or other management personnel.


Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training