Community Navigator


Date Posted:
301 W 37th St 4 Floor
New York
United States of America



Position Overview The SMART Program is a collaboration between Housing Works and the NYC Department of Corrections (DOC) aimed at reducing the likelihood of recidivism for detainees in the custody of DOC. Specifically, the SMART program provides individual and group services to detainees at the Manhattan and Brooklyn Detention Centers, provides assistance with transition from jail to the community, and offers community based services to help stabilize participants, including connection to health care, housing, case management and vocational support services. The target population for this project is adult males (22 years and older). With support from the SMART Program Director and Assistant Director, the Community Navigator will be responsible for the pre-release and post-release services of the SMART Program participants. The Community Navigator will establish a rapport with the participants during the critical time of transition. Additionally, the candidate will support participants access and connect to appropriate services and activities to maintain/regain independence and wellbeing once released from incarceration. The ideal candidate for the position will have familiarity with community resources, the ability to make appropriate referrals for direct services as well as experience with criminal justice involved population. Candidates must feel comfortable working in a secure jail-based setting and be able to work collaboratively with Department of Correction staff.


Educational Requirements • Bachelors or Master’s Degree in related field. • Minimum 1 year case management experience. • Experience with criminal justice involved population, substance use and mental health issues preferred. • Ability to perform job functions in high-demand environment. • Professional communication and presentation skills. • Knowledge of issues impacting employment of formerly incarcerated individuals. • Ability to obtain DOC clearance. • Microsoft Office Suite, particularly Excel, and EMR (Electronic Medical Records), required. • Ability to use data to inform decision making.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Minimum Requirements


Responsibilities • Establish rapport with participants during pre-release transition planning. • Obtain and verify contact information for participants. • Meet with participants upon release to develop individualized Action Plans that outline participants’ key needs and goals. • Link participants with Housing Works services and programs for support and assistance. • Conduct outreach to connect with participants who do not arrive in the community. • Provide community outreach, education and training on SMART Program to various groups and organizations. • Establish and maintain relationships with external partners with goal of creating placement opportunities for program participants. • Promptly complete daily/weekly documentation or reports. • Ability to maintain records, track and report on outcomes. • Facilitate groups as coverage is needed. • Work collaboratively with all SMART Program staff and NYC DOC staff. • Adhere to policies as set by Housing Works and NYC DOC. • Promote Housing Works’ core values in day to day activities. • Perform other duties as assigned by supervisor.