Community Liaison


Date Posted:
301 W 37th St 3 Floor
New York
United States of America



Position Overview

POSITION DESCRIPTION The Community Engagement Navigator is the main link among clients and agency services. This role will conduct community engagement activities (ie harm reduction-based outreach) education, meeting convenings, and representation within program catchment areas with specific focus on transit hubs, areas experiencing increased syringe litter, homelessness, and encampments located in midtown Manhattan. The Community Engagement Navigator will conduct overdose prevention training, provide education for safe injection practices and high-risk activities. Navigators build relationships and locate resources. Navigators promote steps to independence, health and wellbeing of service users. They must be knowledgeable about community resources, including educational, social and emotional support services, available to clients. Duties may also include recruiting clients, administering questionnaires, data gathering, assisting with event organizing, and performing various administrative tasks.



ESSENTIAL JOB FUNCTIONS • Conduct outreach in assigned catchment areas • Conducting an initial assessment with each participating consumer to assess his/her health and wellness status and experience with getting health care. • Health promotion, health education, and risk reduction counseling • Maintain routine communication and assist with coordinating the client’s navigation and goals with appropriate agency staff routine communication with all members of the care team. • Communicating with clients on a regular basis to keep them engaged and to assess progress as well as tracking the progress of clients including conducting follow-ups. • Complete and submit documentation of services provided in a timely and efficient manner (e.g., within two business days past the provision of service). • Attend meetings as deemed appropriate and related to the scope of service. • Adhere to workplace policies and procedures, including confidentiality, documentation, channels of communication, workplace culture, dress code, and conflict resolution.

Educational Requirements


EDUCATION, EXPERIENCE AND CERTIFICATION • High school diploma or General Equivalency Diploma required or higher. • New York City Department of Health Peer Certificate Training or the ability to obtain certificate through attendance at an AIDS Institute Authorized training center. • Preferable training in the following areas: o HIV 101 o Viral Hepatitis 101 o Motivational Interviewing o LGBT Sensitivity o Syringe Exchange and Harm Reduction Training o HIV confidentiality and risk-reduction counseling o Opioid overdose training and dispensation o Cultural sensitivity o Mental health first aid or related training SPECIAL SKILLS AND KNOWLEDGE • Ability to make introductions and connections with members of the community • Safe injection training experience • Good verbal, written, communication and interpersonal skills. • Use of computer software --Microsoft Office Suite including Word and Outlook calendaring, and Excel • Documentation Experience • Bilingual in Spanish/English helpful

Minimum Requirements


Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.