Consumer Credit Counselor W Spec - 1 (20254)


Saint Paul
United States of America
Financial Services
Employment Status:
Full Time



Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans.  Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve.  We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and rewards employees.  Consider joining us!


As a Consumer Credit Counselor you will coordinate the Fannie Mae cases and/or reverse mortgage counseling program. You will facilitate the submission of client information into the loan portal for mortgage modification requests and work in cooperation with counseling staff to ensure effective and efficient submission and tracking of Fannie Mae or reverse mortgage cases. You will monitor demand for services and assign cases/programs to counseling staff accordingly, troubleshoot with counselors on client cases, lead program project conference calls and update counselors of changes to protocol or industry. You will provide feedback and recommendations to management regarding service issues and delivery and track data for reporting for grants and program management.


You will also will provide assessment and financial counseling services to individuals, couples and families seeking budget counseling, debt repayment, credit report review, and housing counseling. You will analyze client debts, creditors, and the ability to repay debt,identify problems and create an action plan for resolution. You will help clients to set up a budget/ financial goals and provide coaching and information about the various consequences and alternatives. You will provide assessment and referral for other issues (mental health counseling, attorneys and treatment) related to financial problems and advocate on behalf of the client. In this role you will also provide financial education through presentations and workshops to various community groups and participate in community networking and marketing with service providers, other social service organizations and the business community.

Minimum Requirements

  • Bachelor’s degree or significant equivalent in experience.
  • Consumer Credit Counselor and Housing Counselor certifications through the National Foundation for Credit Counseling.
  • Certified by Minnesota Mortgage Foreclosure Prevention Association (MMFPA) or NeighborWorks as a Foreclosure Prevention Specialist or significant Minnesota foreclosure prevention experience.
  • A minimum of four years of related work experience in human services, financial industry, credit or collections, including two years of direct experience in the financial counseling industry.
  • Strong computer skills, including internet, Microsoft Office and database applications.
  • Strong time management, critical thinking and problem solving skills.
  • Ability to listen, be empathetic and provide clear verbal and written communications to diverse populations.
  • Effective interpersonal skills with clients, community and professional contacts.
  • Must have negotiation and conflict resolution skills when working with clients and creditors on debt repayment and budgeting issues.
  • Ability to deal with clients in financial crisis.
  • Knowledge of consumer credit trends and laws, National Foundation for Credit Counseling standards and state of Minnesota debt prorate and credit regulations when working with and recommending actions to clients.
  • Knowledge of financial industry complexity including banking, mortgage, sub-prime services and consumer lending.

Lutheran Social Service of MN is an Equal Opportunity and Affirmative Action Employer of all people regardless of gender, race, culture, religion, ethnicity, protected veteran status and/or disability.   We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety and respect.

LSS employees have deeply meaningful work that changes lives, the opportunity for their unique gifts to shine and grow, and abundant and balanced lives.