Hancock House Innkeeper (GM)/ Assistant General Manager

Overview

Date Posted:
2/17/2020
Job Code:
697_AGM_S
Location:
96 - LH2 Home2Suites Louisville KY
Address:
240 S Hancock St
City:
Louisville
State:
KY
Country:
United States of America
Relocation Assistance:
--
Employment Status:
Full-Time
Pay Rate Type:
Hourly

Description

 

COMPANY OVERVIEW

First Hospitality is a national, experienced, and established hospitality management and development company serving the investment and real estate industries. Since 1985, we have been an award-winning pioneer in the hospitality industry.

For 35 years, we’ve led our industry and our partners as a beacon of passion, progress, and profitability.  Between our decades of experience and the energy and enthusiasm of our team, we’re a dedicated and discerning partner in hotel management, acquisitions, and development.  Being one step ahead is more than a goal; it is our legacy and our promise.

We have successfully developed, marketed, and managed properties throughout the Midwest, ranging across 19 brands from full service to limited service, and suburban to city center.  We understand that our success is rooted in the quality of our people. Our innovative people practices focus on rewards for results.

Our career development and training programs allow us to nurture and grow top performers with the lowest turnover rates in our industry. We believe that our company's success is rooted in the individual and must be nurtured through the embracement of a common set of values.

 

Position Summary:

We seek a positive, service-oriented, energetic and self-motivated Assistant General Manager to join our exceptional team.

The Assistant General Manager will report to the General Manager and will work closely with 
all departments of the hotel.  Ideal candidates must possess excellent guest service skills and previous hotel management experience with a proven track record for success.

Responsibilities include but are not limited to:

  • Ensure excellence in guest service while overseeing Front Office, Guest Services, Housekeeping Administrative, and F&B functions.
  • Perform technical and administrative duties including writing and reviewing reports (occupancy, yield management, capital planning, payroll, etc.).
  • Interview, hire, coach and counsel team members in the efficient operation of their respective areas.
  • Continuously monitor staff to ensure the adherence to pre-established policies and procedures; delegation of duties; daily property inspections; active participation in community affairs; and willingness and ability to engage in effective communication with corporate staff and property owners.
  • This is an excellent opportunity for strong Guest Services Managers looking to grow in their careers.

Minimum Requirements

 
  • Must have a thorough knowledge of all aspects of hotel operations.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Strong leadership skills and ability to effectively select, motivate, develop and retain staff.
  • Ability to manage change effectively with clear, concise written and verbal communication skills.
  • Team building effectiveness with superb organizational skills to include time management, delegation and managing multiple priorities in a fast-paced environment.
  • Good knowledge of computers including Microsoft Office Programs; diplomacy skills and ability to build effective relationships.
  • Ability to walk and stand for hours at a time.
  • Possess the drive to create a fun, rewarding and professional work environment.
  • Hotel brand experience preferred.
  • Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity; must be able to sit, stand and walk for hours at a time.
  • Must be able to lift up to 15 pounds occasionally.
  • Bachelor’s Degree preferred or equivalent combination of education and experience. 

 

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility, and fairness.

 

EQUAL OPPORTUNITY EMPLOYER