Clinic Operations Manager


Date Posted:
57 Willoughby St Lower Level
United States of America



The Clinic Operations Manager will be directly responsible for the operational aspect of the clinic. It will include the billing components for the practice, denials, self-pay, overseeing day to day proper scheduling, documentation, and day to day reporting.

 • Understands the needs of clients, effectively provides assistance as needed, demonstrates the ability to de-escalate clinic concerns and reports to the Clinic Director as needed.

• Ensure all staff are trained in customer service, de-escalation, and represent agency values.

• Coordinate with NCC to prepare and facilitate daily huddle as needed.

• Opening and processing all mails including medical records request, SSI, LabCorp, Stericycle, etc.

• Oversee the distribution, documentation, as well as reconciliation of metro cards

• Participate in data collection and daily reporting, not limited to but including the following: Primary Care, Psychiatry, OASAS, as well as OMH Clinic Visits Profitability (i.e. tracking various reimbursement rates for different billable visits) Participates in department QI/UND meetings including taking minutes Work collaboratively with our billing department to correct billing and coding errors

• Covers for the medical receptionist whenever as needed including working the front desk, scheduling appointments/answering phones.

• Perform additional duties and support to office staff when needed.

• Will oversee the PC and mental health scheduling and billing within the EMR.

• Coordinate all subpoena’s through the organization Compliance Officer.

• Reads and adheres to all organizational policies and procedures and follows Employee Handbook guidelines.

• Oversee compliance with capture of contact referring source if clinical information is needed.

• Maintain inventory, reconciliation, and ordering of UND cards remanded and ensure proper documentation.

• Prepare for internal UND and Continuous Quality Improvement CQI/Interdisciplinary Meeting IDM meeting including running reports and taking minutes.

• Gather medical information for IPRO, eHIVqual, QARR review; Point person for all auditors.

• Check all patient information in ECW is entered correctly (not limited to Medical Record Number, insurance, PCP). 

Minimum Requirements


Education/Experience: Requires a Bachelor’s Degree or its equivalence, and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. Knowledge of billing and collections systems. Knowledge of eCW EMR system and data collection.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.