Front Desk Agent

Generalidades

Fecha del anuncio:
07-22-2020
Localidad:
Tahoe Mountain Lodging - Old Greenwood
Ciudad:
Truckee
Estado:
CA
País:
Estados Unidos de América

Descripción

 

East West Hospitality at Tahoe is seeking a seasonal part-time Front Desk Agent for the Old Greenwood property in Truckee, CA. Front Desk Agents perform functions of guest services relating to check-in/ check-out of guests, which will require information sharing and cash/ credit card handling, answering telephones, responding to guest requests and completion of shift reports.

DUTIES:

  • Provide the best possible service to guests.
  • Answer phones with a courteous and timely approach.
  • Respond to guest and maintenance requests in a timely fashion.
  • Check in and out all owner and paying guests in a professional, courteous and informative manner.
  • Ensure Hannah Marketing standards of service are delivered for services.
  • Generate reports for lodging operations and guest services.

 RESPONSIBILITIES: 

Promote at all times a cooperative and problem solving atmosphere. Conduct all business in a professional and courteous manner. Must also honor and adhere to the following hospitality top 10’s at all times (below).

 1.   I will be well – groomed.

2.   I will smile.

3.   I will make eye contact.

4.   I will use attentive postures.

5.   I will greet and welcome my guests.

6.   I will be knowledgeable about my destination, my division and local attractions.

7.   I will make suggestions.

8.   I will be patient.

9.   I will take responsibility for my inquiries and problems.

10. I will thank my guests.

This position reports to the Front Desk Manager.

 

Requisitos mínimos

 

Must have a professional appearance and demeanor.  Strong attention to detail and ability to sit or stand for long periods of time.  Self motivated and reliable.  Must enjoy interaction with people.