Patron Services Specialist

Overview

Date Posted:
8/24/2020
Location:
Patron Services
City:
Maryville
State:
TN
Pay Rate:
Starting Annual Salary $28,516.32
Employment Status:
Full-Time
Category:
Administrative and Support

Description

 

JOB SUMMARY

Under the direction of the Patron Services Manager, the Patron Services Specialist oversees the delivery of library services such as Interlibrary loans, reserves, hotspot circulation, patron account issues, and assist in the maintenance of the physical collection.  Additionally, the incumbent handles customer service conflicts and resolves issues with overdue materials and fines. This position also provides backup support for the Cafe, as needed.

ESSENTIAL JOB FUNCTIONS:

  • Provide customer service with new patron registration, account maintenance and/or issues;
  • Record/Collect fines and fees,
  • Process interlibrary loans, reserves, hotspot circulation, and liaising with library users to ensure equitable access to library materials;
  • Troubleshoots meeting room presentation equipment for public meetings;
  • Assists with materials circulation, materials shelving, and patron referral to other Library departments;
  • Collects and records daily library statistics as directed by Patron Services Manager;
  • Contributes to the planning and/or implementation of library initiatives in a manner which is supportive and encourages teamwork and collaboration;
  • Attends and actively participates in staff meetings and other required activities such as performance management;
  • Identifies issues with current processes and procedures and make recommendations to the Patron Services Manager;
  • Actively supporting the implementation of changes which improve the efficiency and effectiveness of library service provision;
  • Performs inventory of physical collections;
  • Provides routine supervision to library aides, volunteers, and student workers;
  • Adheres to the Blount County Government and Blount County Public Library policies, procedures and regulations including attendance policy, work ethics, TRS records, statistical data collection and library system reports; and
  • Performs other assigned duties.

     

Minimum Requirements

 

MINIMUM REQUIREMENTS TO PERFORM WORK:

  • Associate’s Degree;
  • Six (6) months of experience;
  • Or equivalent training, education, and/or experience; and  
  • Valid driver’s license.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of library organization, resources, and systems;
  • Knowledge of departmental practices and systems;
  • Skilled in the use of small office equipment, including copy machines or multi-line telephone systems;
  • Skilled in using computers for data entry;
  • Skilled in using meeting room digital presentation equipment;
  • Ability to maintain a professional demeanor and an orientation towards customer service;
  • Ability to work in a dynamic environment that requires adaptation to changing goals, priorities, and needs;
  • Ability to supervise, organize, and communicate effectively;
  • Ability to maintain constructive and cooperative working relationships with others; and
  • Ability to cooperate with fellow employees as a team member.

PHYSICAL DEMANDS:

  • Work requires lifting and carrying (up to 15 pounds); crouching, fingering, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion,  standing, speaking, stooping, talking, visual acuity, and walking.

WORK ENVIRONMENT:           

Most work is performed in a well-lit, modern office setting with centrally controlled heating and air conditioning