SHAP Case Manager


Date Posted:
180 Christopher St.
New York
United States of America
Administrative and Support


  • Manages and maintains a caseload of 30 HIV positive individuals 

  • Maintains program in contractual compliance by completing individualized treatment plans, assessments, progress notes and other required assessment tools on time and keeps all information confidential. 

  • Adheres to the provision of service deliveries required in the contracts.  

  • Submits required reports on time.  

  • Conducts housing meetings among clients who share an apartment. 

  • Keeps regular contact with clients including required monthly home visit. 

  • Maintains agency standards and contractual mandates by following policies and procedures. 

  • Monitor medical conditions, including viral suppression; of residents and make appropriate referrals, as needed.  

  • Help new residents move into their apartments, including apartment set-up. 

  • Provide referrals and follow-ups when necessary for substance use, nutrition, clothing, mental health, and dental; said referrals should be internal whenever practical and external as needed.  

  • Maintains orderly and organized charts. 

  • Provides accompaniments to client. 

  • Provides crisis intervention and mediations as necessary. 

  • Provides backup to other case managers when necessary. 

  • Provides care coordination to health, mental health, and substance abuse services by utilizing internal and external resources in order to meet the various needs of clients who were chronically homeless.  

  • Coordinates multiple enrollments of clients in other Bailey House/ Housing Works programs. 

  • Obtains updated medical and mental health documentations for each client.  

  • Assists clients with budgeting, shopping, counseling regarding rent arrears, providing ADL training, and providing orientation to new clients with a program structure.  

  • Attends weekly supervision, team meetings, and trainings. The incumbent is expected to come to supervision prepared with an agenda to discuss casework challenges and successes. 

  • Travels via the use of mass transit with clients or by themselves in the service of clients. 

  • Maintains good communication skills to advocate on behalf of clients. 

  • Contributes to team effort by accomplishing related results as needed. 

  • Participates in the planning and execution of client activities as determined by program administrators. 

  • Maintains agency/program operations and workflow. 

  • Follows agency policies and procedures  

  • Attend and participate in weekly supervision regularly, program meetings, and agency and/or funder trainings.  

  • Maintain professional and technical knowledge. 

  • Understands and complies with agency guidelines in the personnel handbook. 

  • Performs other responsibilities and duties as assigned.  

Minimum Requirements

  • BA in relevant field or BSW with adherence to ethical standards of the social work profession or High School diploma and at least 3 years of experience in working with HIV/AIDS population  

  • Experience in working with people affected by HIV/AIDS and/or other chronic conditions.  

  • Experience working from trauma-informed care lens.  

  • At least three years (3) of case management or related experience in housing program operations. 

  • Proficient in use of electronic health record such as AWARDS; Microsoft Office (Word, Outlook, Excel). Experience entering notes to EHR. 

  • Must possess excellent organizational and time management skills 

  • Must possess excellent interpersonal skills and be able to work utilizing a team approach 

  • Ability to make sound assessments of clients, their needs and develop treatment plans 

  • Knowledge of homeless services in the New York City Metro area 

  • Bilingual (English- Spanish) is preferred 

  • Must possess ability to set boundaries and limits with client population 

  • Strong analytical and problem solving skills 



  • The Case Manager will have access to PHI during the course of his/her work activities. Incumbent will use this information to perform case management functions as needed in compliance with all DOH, Supportive Housing regulations and guidelines relative to established plan of care. ALL HIPAA, corporate compliance, and program guidelines must be maintained and kept at all times. Attendance of in-service trainings required. 


  • Must be able to remain in a stationary position 50% of time. Frequently move about inside the office to access file cabinets, office equipment, meet with clients and supervisor or co-workers, etc. 

  • Regularly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. 

  • Frequently communicates with (exchanges information, converses with, expresses oneself to), vendors, supervisors, community at large, and clients regarding treatment, management, incidents, other reporting, and advertising of services. 

  • Must be able to determine accuracy of reports (figures, balances, documentation), perceive risk or agitation of clients, and to judge, observe, and assess situations germane to program operations. 

  • Good verbal and written communications skills; articulation and instruction of policy procedure and practice.  

  • Frequently exchange information in communication with individuals who are agitated, confrontational or difficult, and with colleagues from a variety of socio-economic, cultural, and religious backgrounds. 

  • Occasionally move, position, or place files weighing up to 10 lbs. 

  • Regularly required to traverse public transportation in order to attend meetings, give presentations, or meet with clients in the community. 

  • Noise level is moderate. 

  • In the office 40-50% of the time. May need to work remotely and access computer software. Frequently need to manage, manipulate or maneuver use of technological devices. 

  • Occasional exposure to inclement weather when conducting field work. 

  • Occasional to frequent exposure to patients with infectious diseases.  

 Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.