Transitional Care Navigator Emergency Room Full Time


Date Posted:
Job Code:
Navigator ED
MLK Community Hospital & Foundation
1680 E. 120th St.
Los Angeles
United States of America
Care Management/Social Services




Serves as an integral part of a post-acute navigation team to ensure quality patient outcomes, patient satisfaction and continuity of care post discharge from the emergency department.


• Works with the emergency department patients to coordinate transition out of the acute care setting in order to obtain appropriate services and benefits as directed by the care coordination team. This may arranging PCP or specialist appointments, referring to community clinics,  faxing clinical information to post-acute providers, arranging authorization and transportation, following up on post-acute services arranged prior to discharge to ensure that patient has safe home situation, obtaining test results and other patient related duties as designated.
• Documents all interventions in the patient medical record both timely and accurately including all elements of the post discharge plan. Performs transfer of accurate, pertinent patient information between all appropriate entities of the post-acute care continuum.
• Works collaboratively with team members; promotes collaborative relationships with vendors, community and referral resources.
• May perform tasks such as securing community resources/information or other tasks. Participates on a team for data collection, health outcomes reporting, clinical audits and programmatic evaluation related to the Patient-Centered Medical Home and Medical Neighborhood initiatives.




A.   Education

  • High School Diploma/ GED equivalent required.
  • Experience in a healthcare field as a medical assistant, front office scheduler, health plan member services representative or equivalent required. Current enrollment in a vocational training program in a healthcare field will be considered.

B.  Qualifications/Experience

  • Medical front/back office experience preferred
  • A team player that can follow a system and protocol to achieve a common goal
  • Highly organized and well developed oral and written communication, problem-solving, and decision-making skills.

C.   Special Skills/Knowledge

  • Current Basic Life Support (BLS) for Health Care Providers from the American Heart Association
  • Crisis Prevention Institute (CPI) Blue Card within 90 Days of hire or requirement notification
  • Proficient to expert computer skills utilizing Microsoft Office especially Word and Excel
  • Must be customer service driven and be resourceful while utilizing high level of critical thinking skills.
  • Bi-lingual Spanish helpful but not required


Equal Rights Employer

Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, citizenship status, military service, or any other status protected by federal, state, or local laws. This application is intended for use in evaluating your application for employment. Please click the link below to view the E-verify or Right to Work information.

E-Verify/ Right to Work

Martin Luther King, Jr. Community Hospital
1680 E 120th Street
Los Angeles, CA 90059
Tel: 424-338-8000