Training Specialist- TxDOT

Overview

Date Posted:
5/4/2021
Requisition Number:
11084
City:
Austin
State:
TX
Category:
Administrative and Support
Pay Rate:
-

Description

 

The Training Specialist is responsible for delivery and management of classroom training for both existing and New Hire employees. The Training Specialist will assist in content development in partnership with the Training Manager and client contacts. This role will also manage classroom administrative tasks, coaching, and personnel development for the training employees. 

Duties:

  • Deliver classroom training for New Hire employees per client requirements
  • Deliver uptraining, Faneuil Corporate required training and other information sessions to existing employees
  • Utilize adult learning concepts and Andragogy theory when delivering or creating material
  • Ensure New Hire and existing employees adhere to all organizational policies while in training
  • Properly manage classroom administrative tasks including but not limited to: Classroom Tracker, disciplinary action and ROC’s, IDs/Logins, Kronos timekeeping and attendance
  • Support nesting periods per client requirements
  • Continually review evaluation/quality feedback to determine training effectiveness and speed to proficiency
  • Support production floor/existing employees by performing side-by-sides, up-training and new process coaching as needed
  • Consistently meet department deadlines and meet personal performance measurements
  • Take customer contacts via phone or chat as service levels require
  • Participate and successfully complete Trainer Certification and Organizational Leadership courses as required
  • Serve as a leader in the classroom by demonstrating professionalism, policy adherence and consistently providing appropriate feedback
  • Participate in weekly meetings to discuss strategies to improve training
  • Participate in weekly/monthly calibration sessions as appropriate
  • Perform projects and other duties as assigned

Minimum Requirements

 

Skills/Qualifications:

  • Previous classroom training experience preferred, but not required
  • 9 months experience as a Service Support Analyst, Service Support Expert, Customer Care Analyst, Customer Service Representative or its equivalent
  • Strong presentation and facilitation skills
  • Proven ability to clearly communicate concepts and ideas to different learner types
  • PC skills including Word, Excel, PowerPoint, and other Microsoft Office applications, as well as audio-visual equipment
  • Strong use of grammar, spelling and written communication skills
  • Ability to facilitate/conduct instructor-led and virtual training in a classroom and/or web-based setting
  • Excellent organizational skills and an aptitude for detail
  • Ability to work independently and collaboratively
  • Time Management skills, including proven ability to meet deadlines and limit tardy/absence
  • Ability to work a flexible schedule and adapt to schedule changes
  • College degree or equivalent work experience