Costco Logistics Workforce Management Analyst

Job Description

 

The Workforce Management (WFM) Analyst will be responsible for evaluating call center metrics and providing in-depth analyses regarding trends and root causes for contact growth. This position will require specialized knowledge in contact center technology utilizing workforce management platforms. The WFM Analyst will report findings to senior leadership within the Member Service Center, working closely with all levels of management across multiple sites to deliver reporting surrounding staffing forecasts and needs. This is a key position within the Member Service Center team and requires strong collaborative skills, superior communication, and established leadership abilities. This position is expected to provide management with strategic analysis and produce accurate staffing levels in all areas to meet each unique service level goal.