Program Coordinator


Date Posted:
Job Code:
Youth Supportive Housing Program
367 369 Howard Ave
United States of America



Position Overview

The Program Coordinator is responsible for the case management and care coordination of 22 LGBTQIA youth clients and their households. The Program Coordinator supervises the program’s Case Manager and the Residential Aide Supervisor. The Program Coordinator maintains client records as per funder and regulatory requirements; assists clients with entitlements; provides ongoing psychosocial support; completes monthly program reports; supervises two staff members; and makes appropriate referrals, both internally and externally, as needed in order to assist clients with remaining stably housed.



• Supervise the program’s Case Manager and the Residential Aide Supervisor.

• Help ensure 24/7 coverage for program.

• Meet with clients on an at least weekly basis; document as per regulatory requirements.

• Assess client’s daily living skills and as needed provide support.

• Provide case management for 22 clients; utilize Motivational Interviewing and Harm Reduction techniques/practices during client interventions. Ensure a strength-based supportive approach that is culturally and age appropriate.

• Make appropriate referrals and interventions to support clients in reaching viral load suppression. Be the lead staff on the interdisciplinary team in monitoring status of viral load suppression.

• Help new clients move into their apartments. Assist clients with their transition from homelessness to stable housing.

• Conduct monthly apartment inspections to ensure clients are living in an optimal environment.

• Maintain documentation including case conferences, progress notes, and all required correspondence.

• Develop housing and vocational resources to help the program’s clients achieve self-sufficiency.

• Document assessments, reassessments, progress notes, and service plans in AIRS recording system as per contract requirement.

• Ensure compliance with all needed AIRS data and Ryan White housing standards.

• Provide referrals and follow-ups when necessary for substance use, nutrition, clothing, mental health, and dental; ensure optimum integration of care with ADHC, primary care, OASAS, Health Homes, and other relevant Housing Works departments. Ensures optimal care coordination and adherence to the Integrated Care healthcare model.

• Complete all required reports and submit required data on or before the prescribed deadlines.

• Utilize agency case management system ( e-ICare) for documentation purposes, ensure use of the patient portal by clients; facilitate the completion of all required paperwork and documents for new and continuing clients.

• Participate in weekly supervision with your supervisor. Come to meetings prepared.

• Plan recreational activities at housing site.

• Conduct monthly community meetings at the house to educate and inform clients to new educational/vocational resources, upcoming events, and to foster a strong community for clients.

• Complete all trainings required by the agency.

• In cooperation with property management staff, ensure maintenance and improvement of physical environment and safety.

• Build relationships with other Housing Works departments.

• Demonstrate excellent customer service with residents/clients; staff; vendors; and all other relevant stakeholders.

• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Minimum Requirements


Educational Requirements

• A master’s degree in social work, human services, psychology, or a related field; or three years experience in residential case management in New York City.

• Experience with and a basic understanding of NYC and NYS housing laws and regulations, and with the HIV/AIDS Services Administration.

• Experience working with LGBT-based populations, preferably with an emphasis on LGBT youth.

• A NYS Driver’s License is preferred.

• Dependable and flexible, ability to maintain a high level of confidentiality.

• Understanding of Harm Reduction practices.

• Ability to fully supervise, monitor and occasionally work shifts associated with a department that operates 24 hours per day, 365 days per year.

• Proficient with case management software.

• Good communication skills, both verbally and written, including the ability to communicate with all levels of management.

• Strong interpersonal, coaching and administrative skills.

• Ability to prioritize and multi-task.

• Must be proficient in Microsoft Outlook and Office (Word, Excel, and PowerPoint).


Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.