Guest Services Representative

Overview

Date Posted:
1/4/2023
Job Code:
PTGuestjr
Location:
Memorial Coliseum
Address:
4000 Parnell Ave
City:
Fort Wayne
Department:
Memorial Coliseum
Base Pay:
$13.59/hour; Increase after 90 days to $14.13
Closing Date:
Open until filled
Category:
Office/Clerical
Description 

This position is not eligible for benefits.

This position is part-time, nonexempt, unclassified and not covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.

Hours vary; nights, weekends and holidays required.

Under the Direction of the Guest Services Supervisor, the Guest Services Representative is responsible for providing customer service to the guests of the Allen County War Memorial Coliseum.

ESSENTIAL FUNCTIONS:

  • Greets guests and provides directions as needed.
  • Scans tickets and assists in keeping the attendance count.
  • Helps guests with finding seat locations.
  • Answers event related questions.
  • Has a general knowledge of the building and participates in all emergency procedures.
  • Perform other duties as assigned.
Minimum Requirements and Working Conditions 

REQUIREMENTS:

  • Available to work events during the day, nights, weekends and holidays
  • Must be able to take an online course on crowd management and pass required test
  • Good interpersonal skills and the ability to follow instructions

WORKING CONDITIONS:

The Guest Services Representative works in an indoor environment requiring walking and may require 4-5 hours of standing. Must be able to lift up to 20 lbs.

We are an Equal Opportunity Employer (EEO). Accordingly, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, age, disability or medical condition, national origin, and veteran status, and all other categories protected by federal, state, and local anti-discrimination laws. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.

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