Assistant Manager


Date Posted:
Job Code:
Broadway 96th Thrift Shop
2569 Broadway
United States of America



Position Overview

The Thrift Shop Assistant Manager is one of the leaders responsible for the overall operation of a community-based Housing Works Thrift Shop. Our ideal Assistant Manager is – first and foremost – an ambassador for Housing Works, prioritizing customer service over all other tasks. You must know, embody and actively communicate our Mission Statement, be active in the local community, and work to create an environment and culture that is reflective of the Housing Works Community Values. The Assistant Manager must possess an entrepreneurial spirit with a talent for using existing resources to maximize revenue and profit. In this role, you will work alongside the Store Manager to lead the training and development of the team, empower employees to work together to reach organizational goals and objectives, and serve as their number one cheerleader and coach.


  •  Develop strategic and operational objectives for self and others to ensure work is completed efficiently.
  • Adjust plan accordingly and celebrate success with the team. 
  • Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
  • Work with the Store Manager to train and develop skills of all employees and volunteers to ensure that all fully understand standards, organizational goals and direction.
  • Work with the Store Manager to recruit, interview, hire, and train all associates.
  • Conduct progressive coaching/counseling as necessary to ensure associates are meeting established standards.
  • Ensure store is merchandised in accordance with Housing Works standards.
  • Encourage teamwork and foster creativity.
  • Recognize talent and help to develop individuals for advancement within the organization.
  • Responsible for ensuring compliance with all Housing Works policies and procedures and ensuring that all organizational deadlines and directives are met.
  • Understand and fully implement Housing Works’ customer service program, showcasing exemplary customer/donor service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers/donors over all other shop tasks.
  • Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
  • Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.
  • Perform all other duties as directed by supervisor and/or executive management.
  • Flexibility in schedule; weekends and holidays are required; required to work over 40 hours a week as necessary.
  • Frequently required to stand, walk, kneel, and bend for long periods of time.
  • Frequently required to lift a minimum of 40 pounds. 
  • Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large.
  • Excellent verbal and written communications skills, articulations and instruction of policy and procedure.
  • Coach staff in accordance with organizational policy and best practices.
  • Occasionally exchange information in communication with individuals who are agitated, confrontational or difficult patrons from a variety of socio-economic, cultural and religious backgrounds.
  • Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars
  • Occasionally required to work at a computer approximately 20% of the time, 80% of the time will be interacting with staff and customers, this position may not be performed remotely.

Minimum Requirements


Educational Requirements

  • Minimum of 2 years prior retail management experience or equivalent experience in managing a team.
  • Working knowledge of the second-hand market to include the breadth of products offered in the Housing Works Thrift Shops
  • Excellent communication skills (both verbal and written), interpersonal and team-oriented skills.
  • Self-starting, self-motivating, solutions-oriented mindset. 
  • Excellent organizational skills and attention to detail.
  • Ability to make decisions under pressure, flexibility to course correct as necessary.
  • Knowledge of Microsoft Office.
  • High School Diploma or the equivalent, College degree preferred.
  • Strong interest in the Housing Works mission to end the dual crises of homelessness and HIV/AIDS.
  • Some Human Resource principles.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”).  Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU.