Care Manager Supervisor


Date Posted:
57 Willoughby St 2nd Fl
United States of America




The Care manager supervisor is responsible for the supervision of care management staff and the daily care management operations of the program. This includes direct supervision of staff, ensuring quality of care management services provided to clients, management of staff documentation requirements, and staff training.

Essential Job Functions

• Provide supervision and support to staff assigned, including but not limited to assisting in hiring, scheduling, evaluating, ongoing staff development, team meetings and individual supervisory meetings.

• Review assessments, plans, progress notes and other documentation as required to ensure necessary detail, content to meet regulatory requirements and standards

• Develop and support staff learning and professional development goals; ensure assigned staff complete all required trainings.

• Ensure coverage and provide care coordination for assigned care manager caseloads and/or cover caseloads as needed.

• Monitor use of all Health Information Technologies for documentation to assure that services are documented per Agency policies and procedures.

• Secure health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations.

• Perform all other duties relevant to the position as requested.


Minimum Requirements


Education and Experience:

• At least 3 years supervisor/leadership experience

• Previous managed care experience in the areas of utilization management and/or case management required

• A Master's degree 

• Ability to demonstrate effective critical thinking and problem-solving skills

• Excellent telephone assessment skills

• Working knowledge of utilization management processes

Salary: $63,000k 

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.