Banquet Server
Overview
Date Posted:
2/23/2021
Job Code:
450_Bqt_Sr_H
Location:
92 - TDT Renaissance Toledo Downtown
Address:
444 N Summit Street
City:
Toledo
State:
OH
Country:
United States of America
Relocation Assistance:
--
Employment Status:
Part-Time
Pay Rate Type:
Hourly
Description
Position Summary:
The Renaissance Toledo Downtown Hotel is seeking a positive, service-oriented, energetic leader to join our team as a Banquet Server. The Banquet Server will work closely with the hotel’s F&B staff.
Job responsibilities include (but are not limited to):
- Set up tables and events including chairs, dance floors, silver and china
- Service food, coffee, water and other beverages
- Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
- Clean banquet and dining rooms during and after the dining experience
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
- Performs other duties as required to provide genuine hospitality
- Sets tables in accordance with hotel standards
- Prepares order for presentation to guest
- Serves food, coffee, water and other beverages; refills beverages as needed
- Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
- Cleans banquet room and banquet kitchen area during and after banquet functions
Minimum Requirements
Job Requirements:
- Ability to sit for hours at a time.
- Availability to work flexible work schedules including morning, evenings, weekends and holidays.
- Must be able to lift up to 30 pounds occasionally.
- Requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity.
Success Factors:
- Focus on the Customer – Seek to understand the (internal / external) customer and meet the needs of both the customer and the company.
- Fosters Teamwork - work well in a team environment and motivate teams to sustain exceptional levels of performance
- Communicate Effectively - clarify and provide information so that coworkers, customers, and suppliers understand and can take action
- Build Strong Relationships - Foster trust and cooperation among coworkers, customers, and suppliers; develop and sustain personal contact in order to provide mutual benefit.
First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.
EQUAL OPPORTUNITY EMPLOYER