Position Summary:

The Renaissance Toledo Downtown Hotel is seeking a positive, service-oriented, energetic leader to join our team as a Banquet Server. The Banquet Server will work closely with the hotel’s F&B staff.
 

Job responsibilities include (but are not limited to):

• Set up tables and events including chairs, dance floors, silver and china
• Service food, coffee, water and other beverages
• Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
• Clean banquet and dining rooms during and after the dining experience
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
•  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
• Performs other duties as required to provide genuine hospitality
• Sets tables in accordance with hotel standards
• Prepares order for presentation to guest
• Serves food, coffee, water and other beverages; refills beverages as needed
• Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
• Cleans banquet room and banquet kitchen area during and after banquet functions

Job Requirements:

• Ability to sit for hours at a time.
• Availability to work flexible work schedules including morning, evenings, weekends and holidays.
• Must be able to lift up to 30 pounds occasionally.
• Requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity.

Success Factors:

•  Focus on the Customer – Seek to understand the (internal / external) customer and meet the needs of both the customer and the company.
•  Fosters Teamwork - work well in a team environment and motivate teams to sustain exceptional levels of performance
• Communicate Effectively -  clarify and provide information so that coworkers, customers, and suppliers understand and can take action
•  Build Strong Relationships -  Foster trust and cooperation among coworkers, customers, and suppliers; develop and sustain personal contact in order to provide mutual benefit.

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.

EQUAL OPPORTUNITY EMPLOYER