IT Support Specialist


Date Posted:
Requisition Number:
Information Technology
Pay Rate:




The IT Support Specialist is responsible for providing end-user support to employees in our call center facility. In addition to onsite support, the position is required to provide technical support to remote users and help desk support to both remote and local users. Additional responsibilities include assisting the IT Manager with ensuring license compliance, adherence to security policies, daily backups, and system monitoring.

Call Center core hours of operations are Monday through Friday 8:00AM to 6:00PM. Extended Call Center hours may include Monday through Saturday 8:00AM to 8:00PM.

Essential Job Functions

  • Provide technical support for information technologies, system integration, desktop troubleshooting, LAN, remote access and Internet
  • Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
  • Configure software to connect to call center servers
  • Obtain general understanding of OS and application operations related to company offered services
  • Identify and correct or advise, on operational issues in client computer systems
  • Perform creation of new accounts using company provide software tools


Minimum Requirements



  • Associates degree/post-secondary education in Information Systems, Computer Science or related field or equivalent experience
  • Minimum 4 years technical support experience
  • Knowledge of Microsoft Server Operating System technologies and Windows Desktop Operating Systems
  • Strong experience with Active Directory required
  • Knowledge and experience with server builds
  • Experience with virtual machines/servers
  • Network wiring experience
  • A+ preferred
  • Excellent oral and written communication skills
  • Problem Solving Skills
  • Able to work independently and efficiently to meet deadlines
  • Able to promptly answer support related email, phone calls and other electronic communications
  • Self-motivated, detail-oriented and organized
  • Call Center Experience a plus

Faneuil, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Faneuil, Inc. will provide reasonable accommodation(s) to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.